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Adecco is assisting a local client recruiting for Lead Customer Service Representative opportunities in Richmond VA. If leading sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Shift Options:

+ Sunday–Thursday: 5:30 AM – 2:00 PM

+ Tuesday–Saturday: 5:30 AM – 2:00 PM

+ Sunday–Thursday: 12:00 PM – 8:30 PM

+ Tuesday–Saturday: 12:00 PM – 8:30 PM

About Client:

The client is a leading provider of asset-light transportation solutions, offering tech-enabled truck brokerage services, managed transportation, freight forwarding, and last-mile delivery.

Position Overview:

As a Lead Customer Service Representative, you will supervise a team of customer service specialists to ensure high-quality service delivery. You will coach your team, manage daily operations, and resolve complex customer issues.

Responsibilities:

+ Supervise daily activities of the customer service team

+ Support team development and performance

+ Maintain performance statistics and reports

+ Analyze results and troubleshoot issues

+ Handle escalated customer problems and ensure resolution

Requirements:

+ Minimum 4 years of customer service experience, including 1 year in a lead role

+ Proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications:

+ Call center experience

+ Bilingual (English/Spanish)

+ Strong problem-solving and multitasking skills

+ Ability to work under pressure and exceed customer expectations

What's in this Job Title position for you?

• Pay: $20

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco’s Aspire Academy (https://www.adeccousa.com/about-adecco-staffing/adecco-programs-partnerships/aspire-academy/) with thousands of free upskilling courses

This Lead Customer Service Representative is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Lead Customer Service Representative position and other opportunities with Adecco in Richmond VA apply today!

**Pay Details:** $20.00 per week

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.