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About this role

The Onsite Supervisor acts as the candidate’s/associate’s employment “agent” (i.e., liaison) and point of contact through the recruiting, onboarding, and assignment lifecycle. This position must ensure satisfaction by maintaining a solid working relationship with our candidates/associates – showing appreciation for their performance and contributions, sharing their importance to our organization, and reinforcing the benefits of working for Adecco. This position is also accountable for meeting performance KPI and Customer SLA metrics to ensure excellent client delivery.

What you’ll be doing

Associate Care/Customer Service

Attend to all candidates that contact the onsite, whether in person or online, ensuring that all candidates are provided with correct information about Adecco, offers, job guidance, and training and development programs clearly and professionally.

+ Builds and maintains relationships with both passive and active candidates.

+ Complies with and executes required recruitment and submission activity KPIs.

+ Complete candidate hiring/onboarding processes in accordance with client and organizational requirements.

+ Extends offer of assignment, including compensation and bill rate negotiation.

+ Facilitates interviews with candidates and customers, including candidate preparation and client brief.

+ Conducts debrief with the candidate and customer following the interview.

+ Performs second-level screenings of prospective candidates, ensuring adherence to all federal, state, and local laws and regulations and Company policies in the prescreening process.

+ Maintain and update candidate/associate records in the tracking database.

Job Requirements

A high school diploma or equivalent and 3-5 years of equivalent work experience required. A minimum of two to five years in the service provider industry is preferred. Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.

+ Flu Vaccination 15 days prior to start.

+ Excellent organizational, multi-tasking, communication, and customer service skills.

+ Process- and KPI- oriented.

+ Excellent MS Office (Word, Excel & PowerPoint) and database skills and the ability to learn new software are required.

+ Capable of problem resolution and task prioritization.

+ Demonstrated ability to build and maintain strong candidate relationships and networks.

+ High energy, results-driven, and solution-oriented attitude.

**Pay Details:** $22.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.