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Regional Mgr/Director DFR

Date Posted: Oct 27, 2025

Requisition ID: 467020

Location:

Jeffersonville, IN, US, 47130

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration:

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division’s overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility.

Role Overview:

This role, DFR Regional Manager, provides oversight and supervision of policy implementation and administrative functions to Local Offices within a specified Region of the Division of Family Resources. You will be involved with a variety of executive duties involving a high degree of discretion in interpretation, application and execution of all agency or department policies and programs. Your role serves as the regional authority to the Deputy Regional Manager, Local Office Managers, State Eligibility Managers, an Administrative Assistant and other staff who manage day-to-day authorizing operations at the service center level as well as full-service client offerings at the local county level. The office for this role may be located in any of the counties in the service area of southeastern Indiana: Bartholomew, Brown, Clark, Clark RCC, Dearborn, Decatur, Floyd, Harrison, Jackson, Jefferson, Jennings, Ohio, Ripley, Scott, Switzerland, and Washington.

The ideal candidate will have a bachelor’s degree in a related field plus four years’ experience in social services or a related field; plus at least one additional year of administrative, managerial, or supervisory experience. Thorough knowledge of the federal and state laws and regulations governing public assistance programs is preferred.

Salary Statement:

The salary for this position traditionally starts at $85,020.00 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows:

+ Review and evaluate regional effectiveness, goal determination, and strategic planning, etc., makes recommendations for improvement.

+ Develop and coordinate plans and policies, resources, and mission as well as goals, vision, and expectations of an assigned region.

+ Provide guidance to agencies and the public regarding applicable laws and rules.

+ Supervise subordinate personnel including hiring, determining workload, and delegating assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary action.

+ Monitor regional budget including revenues, expenditures, and budget projections.

+ Communicate with news and other media. responds to media questions or requests in an appropriate public relations manner.

+ Coordinate with other government officials on planning issues (i.e. federal and/or state agency directors, etc.).

+ Coordinate, review and evaluate the use of appropriate controls and standards for the region.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

+ Extensive knowledge of agency and/or organizational program(s) and business practices.

+ Extensive knowledge of State programs and resources, public policy, and program evaluation.

+ Ability to develop and/or measure program outcomes.

+ Ability to create and maintain strong working relationships with key public and private government and business leaders.

+ Ability to identify problems, determine accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and to make recommendations.

+ Ability to work with internal and external customers to assess needs, provide assistance, resolve problems, and satisfy expectations.

+ Outstanding interpersonal skills with the ability to build relationships, establish credibility, and influence leaders at all levels.

+ Makes sound, well-informed, and objective decisions while anticipating the impact and implications of decisions.

+ Ability to identify problems. determine accuracy and relevance of information. use sound judgment to generate and evaluate alternatives and to make recommendations.

+ Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 on election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

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