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Description We are looking for a skilled and customer-focused Customer Service Representative to join our team in Fort Mill, South Carolina. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic and detail-oriented environment. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with efficiency and care.

Responsibilities:

• Respond promptly to customer inquiries, providing clear and accurate information.

• Proactively update customers on the status of their orders and anticipate their needs based on the product or service stage.

• Address and resolve customer complaints with a detail-oriented approach, turning challenges into opportunities to build stronger relationships.

• Inform customers about additional products and services that may align with their needs.

• Manage inbound and outbound calls with a focus on delivering excellent customer service.

• Accurately process order entries and ensure all customer information is up-to-date.

• Collaborate with internal teams to resolve customer issues efficiently and effectively.

• Maintain a positive and empathetic attitude while interacting with customers to enhance their overall experience.

• Ensure all communications are documented properly to track customer interactions and follow-up needs. Requirements • Proven experience in a call center or customer service role.

• Strong communication skills, both verbal and written, with the ability to handle a high volume of calls.

• Proficiency in handling inbound and outbound calls with attention to detail.

• Familiarity with order entry systems and precision in processing customer requests.

• Ability to resolve customer complaints with empathy and care.

• Knowledge of customer relationship management practices.

• Strong problem-solving skills and the ability to work in a fast-paced environment.

• A commitment to delivering outstanding customer service and fostering positive relationships. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .