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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Description – Executive Assistant (Global Customer Office – Consumer Marketing & Business Insights)

Supervisor: Lina Polimeni, Sr. Vice President & Chief Marketing Officer – Consumer | Global Customer Office

Secondary Support: Rachel Silvestrini, Vice President – Business Insights & Analytics

Job Family: Administration Services – Executive Assistant

Job Level: B4

Location / Work Arrangement: Onsite – Lilly Technology South and Lilly Corporate Center

Position Responsibilities

The Executive Assistant provides high‑level administrative and operational support to the Consumer Marketing leader and the Business Insights & Analytics (BIA) leader within the Global Customer Office. The role spans communication, scheduling, office management, travel & expense coordination, and special‑project support for direct and indirect business partners. The incumbent operates with integrity, excellence, respect, and strict confidentiality, working independently in a dynamic, fast‑paced environment to consistently achieve results across multiple functions.

Communication Management

+ Draft, edit, and prepare executive‑ready letters, documents, and presentations from concepts or outlines.

+ Manage heavy phone volume; answer/transfer calls professionally, triage inquiries, and ensure timely follow‑through.

+ Manage executive email workflows as desired by the leaders (read, evaluate, respond, forward, and/or delete where appropriate).

+ Serve as the primary point of contact for the executives, maintaining strong relationships and minimizing disruptions; liaise with senior leaders, internal teams, clients, and external partners.

+ Communicate independently in response to incoming requests and accept accountability for outcomes; exercise excellent judgment and discretion.

Schedule Management

+ Own complex calendar management for two senior leaders; prioritize, organize, and optimize time across competing priorities.

+ Update, cancel, and confirm virtual, on‑site, and off‑site meetings; ensure the leaders receive pre‑reads and materials on time.

+ Coordinate and direct activities at special functions and key communication events.

+ Arrange domestic and international travel with complete, detail‑rich itineraries (lodging, ground transportation, meeting sites, participants/bios); proactively manage changes.

Office Management

+ Read, screen, document, answer, and file high volumes of correspondence to streamline executive review.

+ Coordinate and direct activities of others in the work area; delegate projects, follow up on performance, and mentor other administrative assistants as needed.

+ Maintain the highest level of confidentiality for all sensitive information; handle company‑confidential content with discretion.

+ Coordinate travel and meetings with external consultants and cross‑functional groups; lead or participate in committees/teams across departments.

+ Track and communicate basic metrics as appropriate; support preparation, planning, and execution of internal/external audits.

+ Expense management: prepare, review, and submit expense reports for approval, ensuring policy compliance and timely processing.

Special Projects & Personal Assistance

+ Support ad‑hoc special projects with minimal supervision, ensuring clear plans, timelines, and stakeholder updates.

+ Provide limited personal assistance for the executives when needed (e.g., travel planning nuances), exercising the utmost discretion.

Expectations & Ways of Working

+ Operate confidently with minimal guidance; demonstrate maturity, integrity, honesty, trustworthiness, and strong judgment.

+ Perform effectively in a fast‑paced environment; manage multiple concurrent projects and shifting priorities with accuracy and calm.

+ Maintain flexibility and accessibility outside regular business hours (evenings, weekends, holidays) as business needs arise.

Basic Qualifications

+ High School Diploma or equivalent (required).

+ Bachelor’s degree (strongly preferred).

+ 4+ years of administrative or executive assistant experience, including complex calendar and stakeholder management.

+ Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Additional Skills/Preferences

+ Demonstrated excellence managing heavy phone and meeting volume; proven complex calendar management across multiple leaders.

+ Ability to liaise effectively with senior executives internally and with external senior executives and external clients/partners; strong relationship skills.

+ Exceptional written and verbal communication; able to craft executive‑level materials and correspondence.

+ Strong organizational skills, critical attention to detail, and a proactive, can‑do attitude; comfortable with minimal supervision.

+ High professionalism with excellent judgment and discretion; proven ability to handle confidential information and celebrity talent with discretion and high level of professionalism.

+ Advanced proficiency with Microsoft Word, Excel, PowerPoint; familiarity with HR/Finance/Travel systems and HRIS (e.g., SAP).

Additional Information

+ Travel: 0–10% expected.

+ Equal Employment Opportunity: We are an EEO employer and welcome all job seekers, including individuals with disabilities and protected veterans.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$30.28 - $44.42

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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