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Cabinet Peaks Medical Center is looking for a Self-Pay Collector to join the Business Services Team!

The Self-Pay Collector will function as a liaison between patients, other providers, third party agencies, and CPMC departments regarding billing questions, payment issues, and other insurance related inquiries. This person will facilitate and expedite collection of the self pay accounts receivables via telephone, written documentation, e-mail inquiries, and/or personal visitations with the goal of ensuring patient satisfaction.

Major Job Duties & Responsibilities

Demonstrate a complete working knowledge and understanding of the Patient Accounting and Self Pay AR system software. This includes, but is not limited to; entering and editing insurance data, queue claims for billing, edit insurance balances, reverse and re-batch transactions, enter reminders and comments, and stratifies daily work activity by using the accounts worked tracker.

Review all self-pay accounts for collectability by assisting patients in making payment arrangements or by referring account to collection.

Ensure accuracy and timeliness in all phases of the billing and collections processes. Good communication and willingness to assist others outside of the scope of their job description in order to provide the best customer service for our patients.

Actively manage and work aging. Enter detailed documentation of any and all activity on patient accounts in the appropriate notes sections.

Identifies problems and trends with customer accounts and proactively seeks solutions.

Process adjustments and refunds in accordance with CPMC polices and procedures when appropriate and necessary.

Maintain a professional, positive and team-oriented attitude.

Accept and act upon all duties and/or projects assigned by Management to the best of the Representative’s ability.

Assist in facilitating the charity application process for patients when appropriate.

Skills, Knowledge, & Abilities

Ability to establish and maintain effective working relationships with patients, CPMC staff members, and the public.

Proficient computer skills including word processing and spreadsheet software; Meditech knowledge preferred.

Basic Knowledge of accounting and ten-key by touch.

Verbal and written communication skills.

Ability to work independently and collaboratively.

Knowledge of medical terminology.

Ability to operate basic office equipment.

Education Requirements

High school diploma or equivalent education.

Experience

Preferred 1 year experience.

Schedule

Per the needs of the department.

Benefits Package Available.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.

Department

CPMC Patient Business Services

Employment Type

FTREG

Minimum Experience

Entry-level

Compensation

$15.32-$21.45 DOE