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Description

The Resource Specialist supports a national project delivering behavioral health services to immigrating children and families. This role connects beneficiaries to Federally Qualified Health Centers (FQHCs), working closely with the Seneca case management team to manage referrals, ensure accurate data entry, and support service invoicing.

Key responsibilities include linking beneficiaries to services, identifying and onboarding new FQHCs, maintaining relationships with providers, and expanding network capacity to meet specialized needs. The Resource Specialist collaborates with the Program Coordinator to implement outreach strategies and optimize data systems for tracking service access and case progression.

This role is only guaranteed through January 2026.

Key Responsibilities

+ Review all referrals from the case management team to connect service recipients with FQHCs, conduct follow-up calls/contacts, and gather information and documentation to complete the referral.

+ Conducts intake to determine eligibility for services and enters intake information into a tracking system.

+ Conducts outreach and engagement to identify new FQHCs to meet client needs, identify key points of contact, resources available, and build network capacity.

+ Creates records for new verified FQHCs in the case management system and liaises with case management team to set provider up for invoicing.

+ Responsible for ongoing data entry to track client utilization of FQHCs and monitor utilization consistent with service eligibility.

+ Provides status updates to the case management team as needed.

+ Participate in weekly meetings to review FQHC assignments, utilization, and address any potential barriers with access to services.

+ Communicate regularly with FQHCs to confirm provision of services and verify information against eligibility criteria to support invoicing.

+ Provide day-to-day support for any relevant tasks and deliverables

+ Provide support in the development and coordination tools and response protocols for FQHCs

+ Assist with any follow up efforts including data entry and reporting

+ Willing to be flexible & support team members as needed

+ Complete other duties as assigned by project leadership

Basic Qualifications

+ Bachelor’s degree from an accredited institution. (Substitution: Associate degree and 3 years of relevant experience in tracking and coordinating customers or HS and 5 years of relevant experience in tracking and coordinating customers)

+ Minimum of 1 year of professional experience

+ Experience providing logistical support and general project support, such as activity tracking, task coordination, and material formatting.

+ Minimum of 1 year of experience working with a team, managing deadlines,

Preferred Qualifications:

+ Minimum of 1 year experience working remotely

+ Experience working with refugees, immigrants, or asylees

Professional Skills

+ High quality control skills with superior attention to detail and the ability to meet stringent deadlines

+ Strong analytical, problem-solving and decision-making capabilities

+ Ability to be flexible, multitask, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment

+ Strong computer skills—ability to navigate data entry, Office, digital communication tools, and document handling tools.

+ Strong team player with the ability to take initiative and work well independently

+ Excellent verbal, oral, interpersonal and written communication skills, including experience with developing and delivering presentations, writing, and blogging social media content

+ Ability to exercise good judgment, discretion, tact, and diplomacy

+ Strong organizational and time management skills

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  [email protected]  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about  workplace discrimination righ t s or our benefit offerings which are included in the  Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$55,388.00 - $94,160.00

Nationwide Remote Office (US99)