• Operations Analyst

    City of Rochester, New York (Rochester, NY)


    Operations Analyst

     

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    Operations Analyst

     

    Salary

     

    $71,763.00 - $94,623.00 Annually

     

    Location

     

    Rochester, NY

     

    Job Type

     

    Full-Time

     

    Job Number

    25DM228ESA66

    Department

     

    Department of Environmental Services

     

    Bureau

     

    Equipment Services

     

    Opening Date

     

    10/27/2025

     

    Closing Date

     

    11/7/2025 11:59 PM Eastern

     

    + Description

    + Benefits

    General Description

    This is a staff position responsible for the identification, development, and implementation of operational improvements, and for tracking performance information. Incumbents serve as analysts and advisors to management on the evaluation of the effectiveness and efficiency of operations. Incumbents in this position have a wide latitude in performing their duties and report to a department, bureau or division head. Related work is performed as required.

     

    This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title.

     

    A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. (See " http://www.cityofrochester.gov/article.aspx?id=8589935786 " Provisional Appointment - FAQ's) If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights.

     

    CITY RESIDENCY WILL BE REQUIRED WITHIN ONE YEAR OF HIRE.

     

    Typical Work Activities

     

    + Proposes recommendations for organizational structure and procedures associated with the improvement of existing operational processes;

    + Conducts methods and systems evaluations of operational processes;

    + Researches problems and issues, and develops strategies and plans for resolution;

    + Assists in the design and/or implementation of management information systems, and acts as liaison with Information Technology Department and software vendors;

    + Maintains and utilizes management information systems for tracking, analyzing and reporting statistical data used to monitor operational performance;

    + Develops methods, procedures and approaches to maximize the utilization of management information Systems;

    + Monitors the quality of data to ensure its integrity;

    + Prepares correspondence, and statistical and narrative reports;

    + Trains staff in operational processes and procedures, and the use of various software packages;

    + Reviews and monitors division performance reports;

    + Designs, conducts and interprets surveys;

    + May lead teams on assigned projects, and perform project manager duties.

    Minimum Qualifications

    + Bachelor’s degree in Business Administration, Public Administration, Economics, Information Technology or Statistics PLUS:

    + Three (3) years in management, research, or business system analysis which involved the use of statistical, database, and reporting software.

     

    Management analysis is defined as experience analyzing the business needs to identify business problems and propose solutions. The recommendations may relate to strategy, structure, operational process, resource deployment, and the application of technology.

     

    Research analysis is defined as experience developing and managing research projects, which involve various research methods of data collection, data analysis, and interpreting statistical and other information.

     

    Business systems analysis is defined as experience researching, planning, and recommending software and system choices to meet an organization’s business requirements.

    For full-time employees:

    The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

    For less-than full-time employees:

    The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.

     

    Employer

     

    City of Rochester (NY)

    Address

    30 Church Street Room 103A Rochester, New York, 14614

     

    Phone

     

    585-428-7115

     

    Website

     

    http://www.cityofrochester.gov

     

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