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Job Description

You will play a crucial role in resolving driver and carrier issues related to daily freight movements into and out of our North American 3rd party shippers and terminals. This position offers a chance to positively impact our transportation partners and customers by ensuring timely shipment deliveries, especially during network disruptions.

Responsibilities

+ Provide outstanding carrier and driver experiences and solutions in a contact center environment.

+ Research and resolve issues, setting appropriate expectations within the transportation network.

+ Adhere to start/stop schedules, breaks, and lunches in a fast-paced environment.

+ Detect potential failures in the system regarding the pickup, transport, or delivery of customer loads.

+ Conduct outbound calls to understand potential or current failures discovered in the system.

+ Support workload surges and weather-related operations, including significant overtime during high-volume peaks.

+ Utilize internal systems to gather data from multiple sources for reporting on a daily, weekly, monthly, and quarterly basis.

+ Collaborate with cross-functional teams, using analytical skills to drive data-driven decisions.

+ Communicate insights effectively to others across Transportation Operations Management, Amazon Freight Partners, and Fleet.

+ Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

Essential Skills

+ Call center experience, with the ability to make 50-60 calls per day.

+ Strong problem-solving skills with the ability to work in unscripted scenarios.

+ Critical thinking and de-escalation skills to find resolutions.

+ Proficiency in navigating multiple systems and tools.

+ Adaptability in a fast-paced environment where rules and processes can change often.

+ Experience in a performance-driven role with heavy metrics.

+ Self-sufficient and tech-savvy with strong computer skills.

Additional Skills & Qualifications

+ 1+ year of call center experience is preferred.

+ Experience in collections, insurance, claims, or investigations is advantageous.

+ Logistics or transportation industry experience is a plus.

+ Agile mindset, open to change, and thrives in a fast-paced work environment.

Work Environment

This is a 100% onsite/in-office position with a schedule of Monday to Friday, including Saturday or Sunday as an overtime day. The work hours are from 8:30 am to 5:00 pm MST. Training consists of one week of classroom training followed by a second week of mentor training.

Job Type & Location

This is a Contract position based out of Tempe, Arizona.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Oct 30, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.