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Job Title: Dispatcher/Logistics Coordinator (Call Center Representative)

Job Description

This position is responsible for handling dispatch schedules, order tracking, customer communication, and supporting logistics operations to maximize efficiency and customer satisfaction.

Responsibilities

+ Coordinate and schedule dispatch of bulk cement, aggregate, and Fly Ash deliveries in alignment with customer orders and plant capacity.

+ Act as the primary point of contact for customers regarding order status, delivery times, and product availability.

+ Schedule, tender, book, and monitor delivery schedules, address any delays or changes, and proactively communicate updates to customers.

+ Work closely with carriers' transport coordinators and internal/external customer teams to ensure smooth logistics and service fulfillment.

+ Maintain accurate records of orders, dispatch logs, and delivery confirmations in the system (Mercury Gate/JWS).

+ Resolve customer complaints, delivery issues, or product quality concerns with professionalism and urgency.

+ Ensure compliance with safety regulations and company policies in dispatch operations.

+ Prepare and generate daily/weekly dispatch and service performance reports.

+ Support inventory tracking and stock reconciliation processes when needed.

Essential Skills

+ Dispatching

+ Data entry

+ Customer service

+ Live-time communication

+ Detail-oriented data entry into CRM

+ Logistics assistance, including routing and timely delivery of ready mix drivers

+ Proficiency in SAP

+ Bilingual or Spanish language skills

Additional Skills & Qualifications

+ Must have an associate’s degree or dispatch experience; a Bachelor’s degree is preferred.

+ Safety-focused and able to participate in a safety-centered work culture.

+ 1-3 years of experience in a Dispatch Call-Center is preferred.

+ Excellent written and verbal communication skills with professional decorum over the phone.

+ Strong mathematical, interpersonal, and communication skills.

+ Problem-solving, decision-making, and critical-thinking skills.

+ Attention to detail, organizational skills, and the ability to work independently.

+ Ability to work well under pressure and meet deadlines.

+ Strong time management and strong organizational skills required.

+ Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).

+ Must be able to speak, read, and write English.

Work Environment

This position is on-site with a standard schedule of Monday to Friday, 8 am to 5 pm, with the possibility of starting as early as 6 am for an 8-hour shift. The role is part of a 5-member Replenishment team, operating in an environment similar to a call center with multiple screens for truck routing.

Job Type & Location

This is a Contract to Hire position based out of Deerfield Beach, Florida.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Deerfield Beach,FL.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.