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Description

This position is responsible for providing operational and technical support for Midstream Field end-user workstations on the Business Local Area Network (BLAN) environments located in Remote offices. The successful candidate must understand business requirements and translate these requirements into solutions. The position must work collaboratively with multi-disciplinary workgroups to seek solutions to problems, and champion compliance & change efforts which result in improved which result in improved user experience and customer satisfaction.

Responsibilities:

• Ownership of Field Desktop Services fulfillment & Problem tracking, management, and resolution. Focus is on superior customer service levels, in all situations, especially under pressure, no matter if customers issue is small or large.

• Responsible to provide Tier 2 onsite or remote support for installation, configuration, maintenance, and troubleshooting of all Midstream end user workstation(s) hardware, software, and peripheral devices. After hours support required at times to assist with high priority issues and requests.

• Prioritize and escalate Midstream customer issues to the appropriate IT Tier 3 support groups and, when necessary, coordinate with IT Field Services Smart hands to schedule on-site support visit.

• Support and maintenance of Midstream hardware devices to include imaging of standard and high spec desktop/laptop computers, tablets, and hand-held field devices.

• Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner.

• Resolve hardware and software problems efficiently with minimum disruption to users and coordinates hardware repairs with service vendors as merited.

• Collaborate with others, as an escalated level of support, to resolve major underlying technology issues which arise within project, or a product as needed. Identify opportunities to make changes in the process to eliminate outages, reduce waste, improve process and execution efficiencies, and improve communication within the team.

• Collaborate with all support and team members to ensure accuracy and efficiency of the inputs and outputs of the asset tracking system to other business processes.

• Implements, and enforces the IT Asset Management processes, policies and standards, work instructions and activities in compliance with the information technology infrastructure platforms.

Additional Responsibilities

• Work hours are typically Monday - Friday, 8 - 5 pm but candidate must be available as called upon to perform duties during off-hours on occasion as needed. Support of these 24/7 Systems may require applicant to be available to respond within 90 minutes should problems arise. The employee must be flexible however to meet the needs of the business, when necessary, work hours may change depending on work responsibilities.

• Activities may also include device backups, anti-virus protection support & response, performance tuning, security additions/changes/removals, security policy management, data access controls, configuration/patch management, risk management documentation, change control administration, Cisco voice system support, conference room and office AV support, database administration, and self-auditing to ensure compliance with standards.

Additional Skills & Qualifications

Technical Abilities Required:

• SME in supporting and troubleshooting Windows 11, Windows 10, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and IOS devices (iPad and iPhone)

• Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality need.

• Extensive support with VPN, Citrix, and Wireless Networks

• Assist with phone systems, upgrades, maintenance in the Field office.

• Asset management, including maintenance of network component inventory; printers and other hardware items.

• Manages installation, setup, maintenance, and troubleshooting for user workstations, software, hardware, and peripherals.

• Experience supporting Video conference technologies.

• Networking connectivity knowledge and troubleshooting

• Installation and configuration of local LAN printers

• Maintain a continuous focus on technology and information security.

Skill Sets:

• Drive for Results - Taking prompt action to accomplish objectives; proactively addressing issues.

• Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them to understand and retain the message.

• Business Partner - Actively aligning departmental concerns with overall organizational concerns; consciously seeking bottom-line results. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.

• Managing Priorities- Effectively managing time and resources to ensure that work is completed effectively and in a timely manner.

• Teamwork - Using appropriate methods and a flexible interpersonal style to help build a cohesive team, facilitating the completion of goals.

Pay and Benefits

The pay range for this position is $22.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Canton,OH.

Application Deadline

This position is anticipated to close on Nov 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.