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Description

Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.

Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.

Maintain customer accounts and the details of each customer interaction within the CRM tool.

Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.

Adhere to all established service level expectations and performance standards.

Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.

Skills

Customer service, Customer support, Call center, microsoft teams, workday, salesforce, Support, Operation

Additional Skills & Qualifications

This position also involves, a high attention to detail, with minimal error. There is a demanding schedule of this team, including daily tasks of email triage for multiple shared emails, order entry, returns/warranties, shipping, and logistics, pulling reports and creating and sharing excel spreadsheets, while answering phone inbound phone calls.

High attention to detail, ability to multitask, and stay organized.

Prior experience working with a team, as well as the ability to work solo with minimal assistance after training.

Experience in Sales Force, Team, and Workday a plus.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Urbandale,IA.

Application Deadline

This position is anticipated to close on Nov 3, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.