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Description

The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the Hoag Hospital's (Hoag) Desktop services. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Projects an image of professionalism in communication, appearance and conduct. Performs other duties as assigned.

Configures new Personal Computers (PCs) with Hoag's standard software and ""Standard PC"" guides.

Utilizes imaging software to setup new PCs.

Updates hardware and notifies appropriate personnel of PC inventory database changes.

Utilizes available system tools.

Reimages PC's that are redeployed in organization.

Ensures that no data from prior users remain on system.

Inventories all incoming equipment and verify accuracy against purchase orders.

Reports any discrepancies to the supervisor.

Builds complex desktop and laptop images.

Manages appropriate disposal of ewaste materials according to policy.

Provides customer support for companies standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).

Refers customers to training available to facilitate problem resolution.

Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers.

Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).

Works with PC vendor technical support to resolve hardware issues.

Configures and provides loaner equipment for customers when resolution is not immediate.

Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors.

Performs Incident Management process as specified.

Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies.

Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection, Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.

Skills

Desktop, Troubleshooting, Active directory, Windows 11

Top Skills Details

Desktop, Troubleshooting, Active directory, Windows 11

Additional Skills & Qualifications

The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices, Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.

Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the Hospital's Desktop services. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Projects an image of professionalism in communication, appearance and conduct. -Performs other duties as assigned.

Ideal candidate will have previous Desktop Healthcare support experience.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $27.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newport Beach,CA.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.