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Customer Experience Agent – Medicare Advantage Support

Full-Time | Onsite

Join a mission-driven organization committed to delivering high-quality, affordable, and easy-to-understand healthcare to America’s seniors. We prioritize preventive care and empower physicians with cutting-edge tools like the Client Assistant, which provides a complete view of each member’s health history—ensuring better care at lower cost.

As a Customer Experience Agent, you’ll be the first point of contact and the voice of the Client, transforming moments of concern into moments of reassurance. Your empathy, efficiency, and problem-solving skills will help build trust and deliver on our promise to improve every life.

What You’ll Do

+ Respond to inbound inquiries from Medicare Advantage members with warmth, accuracy, and urgency.

+ Navigate complex issues related to benefits, claims, enrollment, and clinical services—advocating for members and collaborating across teams.

+ Deliver compassionate support by actively listening, de-escalating concerns, and personalizing each interaction.

+ Use internal systems confidently to access member information while maintaining a human-first approach.

+ Document interactions and share feedback trends to support continuous improvement.

+ Ensure compliance with operational procedures and regulatory requirements to protect member data.

What You Bring

+ Bilingual fluency in Spanish – essential for serving our diverse member base.

+ Empathy and emotional intelligence – you understand the importance of every interaction.

+ Customer service experience – ideally in call center, help desk, or healthcare support environments.

+ Technical proficiency – comfortable navigating support tools and systems.

+ Strong communication skills – both verbal and written.

Nice to Have

+ Bachelor’s degree – especially if earned while working part-time or completing internships.

+ Experience supporting members in memory care, hospice, or oncology settings.

Top Skills

+ Bilingual (Spanish)

+ Empathy & Customer Support

+ Help Desk & Technical Support

+ Inbound/Outbound Call Handling

+ Healthcare Service Orientation

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston,TX.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.