• Help Desk Technician

    TEKsystems (Louisville, KY)


    Help Desk Technician

     

    On-Site

     

    3rd Shift

    Summary:

    TEKsystems is seeking a Help Desk Technician to support one of our clients on a third-shift schedule in Louisville, KY. The technician will provide on-site technical support within a centralized IT support center, assisting internal end users with troubleshooting and resolving technical issues. They will work closely with both the help desk team and end-user computing (EUC) team to ensure consistent and efficient service delivery.

    Key Responsibilities:

    + Respond to incoming support requests via phone and ticketing system, delivering prompt and courteous assistance.

    + Diagnose and resolved issues related to Windows operating systems, user accounts, and basic network connectivity.

    + Provide support for password resets, account access, and desktop troubleshooting.

    + Maintain detailed documentation of support interactions and resolutions.

    + Participate in a structured training program, including assessments to ensure readiness and technical proficiency.

    Skills & Qualifications:

    + Strong customer service and communication abilities.

    + Experience with troubleshooting in a Windows-based environment.

    + Familiarity with user account management and basic Active Directory functions.

    + Comfortable performing repetitive tasks and handling high call volumes.

    + Ability to work collaboratively in a team-oriented environment.

    Pay and Benefits

    The pay range for this position is $20.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Louisville,KY.

     

    Application Deadline

     

    This position is anticipated to close on Nov 10, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.