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Position Title: General Manager

Department: Whim Events and Rentals Reports To: CEO

Position Summary: The General Manager of Whim Events and Rentals is responsible for the end-to-end management of events and rental services, overseeing everything from initial client consultation to final event execution and post-event analysis. This role ensures the highest levels of customer service and professionalism are achieved and maintained, involves leading a passionate and well-trained team, and requires strategic decision-making to drive business growth.

Job Responsibilities:

Client Management:

• Meet with clients to understand their event requirements, budget, and preferences.

• Serve as the primary point of contact and build strong client relationships.

• Ensure client satisfaction by addressing concerns and ensuring events meet or exceed expectations.

Event Planning and Execution:

• Plan and coordinate all aspects of events, from concept to execution.

• Develop detailed event plans, timelines, and schedules.

• Oversee logistics, including venue selection, catering, decor, and audiovisual equipment.

• Manage on-site setup, event flow, and breakdown of equipment and services.

• Troubleshoot and resolve problems that arise during events.

Financial and Vendor Management:

• Manage event budgets, track expenditures, and negotiate with suppliers.

• Coordinate with vendors and service providers to finalize contracts and confirm services.

• Order and maintain inventory of necessary supplies, such as linens, disposables, and equipment.

Staff and Team Leadership:

• Supervise event staff, including on-site workers, servers, and cleaning crews.

• Train employees and provide them with challenging opportunities and coaching.

• Ensure the team operates professionally and efficiently.

Marketing and Sales:

• Promote event rentals and services to attract new clients.

• Participate in sales functions and coordinate marketing efforts for events.

Compliance and Evaluation:

• Ensure events comply with insurance, health, and safety standards.

• Conduct post-event evaluations to gather feedback and assess success for future improvement.

I. Business Objectives The primary objective for the General Manager is to ensure the following:

• Achieve and maintain the highest level of customer service and professionalism in all areas of the department.

• Build and lead a passionate and well-trained team focused on achieving departmental and overall Whim Hospitality goals.

• Ensure a safe and secure work environment for both staff and customers.

• Oversee operations to meet client expectations and ensure satisfaction.

• Utilize financial resources strategically to enhance business growth and operational effectiveness.

• Foster collaboration with the Director of Sales to align operational activities with sales initiatives and client needs.

II. Key Performance Measures

• Comparison to prior year Whim Services Department Profit, with an expectation for a minimum growth of 5% over the prior year.

• Client satisfaction metrics based on service delivery and feedback.

• Operational efficiency indicators, including labor and expense management.

III. Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred; an advanced degree is a plus.

• Proven experience in management within the hospitality industry, with a focus on operations and customer service.

• Strong strategic operational and leadership skills, with the ability to motivate and develop staff while driving both operational efficiency and sales performance.

• Excellent financial acumen and experience in making effective budgetary decisions to support business growth.

• Exceptional communication and interpersonal skills to engage effectively with staff, guests, and stakeholders.

• Ability to work in a fast-paced environment and manage multiple priorities while maintaining a high level of service.

This role is critical in ensuring the operational excellence of Whim Events and Rentals, contributing to the overall success and guest satisfaction of the organization. The General Manager must demonstrate a commitment to excellence and a passion for delivering outstanding service.

What We Offer: At Whim Hospitality, we provide a dynamic and supportive work environment, opportunities for professional growth and development, and the chance to be part of a dedicated team committed to delivering exceptional guest experiences.

Benefits and Perks

+ Bonus/Incentive Plan

+ Three weeks Personal Time Off

+ Nine Paid Holidays

+ Health Insurance - company pays 75%

+ Company discounts at Camp Lucy Lodging and Tillie's Restaurant

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