• Customer Service Representative

    TEKsystems (Columbia, MD)


    Job Title: Customer Service Representative

     

    Shift: Monday to Friday, 9:00 AM – 6:00 PM

     

    Start Date: November 17, 2025

    Duration: 6-month Contract-to-Hire

    Pay Rate: $16.00 – $18.00/hour

    About the Role:

    We’re seeking two entry-level Customer Service Representatives to join a dynamic support team for an Automated Traffic Safety Enforcement program. This is a great opportunity for candidates looking to grow into a permanent role with a stable organization.

    Key Responsibilities:

    + Handle inbound calls from citizens regarding parking violations

    + Provide accurate information and resolve inquiries professionally

    + Verify violation images and vehicle information

    + Assist with payment processing and data entry

    + Maintain detailed documentation of customer interactions

    + Navigate multiple computer applications confidently

    + Deliver empathetic and effective communication in both English and Spanish

    Must-Have Skills:

    + 2+ years of customer service experience (minimum 1 year in a call center)

    + Proficiency in Microsoft Office Suite

    + Typing speed of 30–35 WPM

    + Strong interpersonal and organizational skills

    + Ability to defuse sensitive situations and multitask effectively

    Nice-to-Have Skills:

    + Administrative experience

    + Experience in front-facing customer service roles

    Work Environment:

    + Onsite for the first two weeks at Columbia, MD 21046

    + Hybrid schedule begins after training (Tue/Thu/Fri remote)

    + Fast-paced, high-volume call center (30–80 calls/day)

    + Performance monitored for attendance, call quality, and communication

    Pay and Benefits

    The pay range for this position is $16.00 - $18.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Columbia,MD.

     

    Application Deadline

     

    This position is anticipated to close on Nov 8, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.