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IT-Endpoint Specialist

Onsite , Jackson, TN

Technical Skill

+ Windows

+ Laptops

+ PCs

+ Zebra

+ Printers

+ Network Switches

+ Active Directory

+ iPad

Description

The IT Endpoint Specialist will work onsite to provide hands-on technical support in a Windows 10/11 environment across approximately 1200 devices including laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers.

The role will act as the bridge between IT and the site teams in automation projects assigned by the IT leadership team. '

The role requires strong troubleshooting and technical problem-solving skills, customer service, internal customer and stakeholder management, sense of urgency and responsiveness, communication, prioritization and time-management, continuous improvement mindset, and the ability to work independently in a fast-paced 24/7 hours manufacturing setting.

Duties

+ Support laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers

+ Troubleshoot and resolve hardware issues on Windows 10/11 machines

+ Perform device refreshes including imaging, deployment, and migration

+ Use MCM for imaging and client management

+ Maintain and support Active Directory environments

+ Provide support for Apple iPads and Teams AV equipment (Poly Studio X30/X50, Teams phones).

+ OT and IT servers and jump boxes support

+ Order and coordinate installation of TVs and PCs for dashboards

+ Lead IT part of badge reader, camera system, and security systems at the site

+ Initiate CAPEX approval process and submit PO to vendors

+ Major and severe incident management – respond immediately and communicate as needed with the caller, Service Desk, and key stakeholders

+ Respond quickly and all escalations and communicate as needed with the caller, Service Desk, and key stakeholders

+ Actively participate in site project meetings, shift handover meetings, accountability meetings

+ On-time entry of tickets to Service Now and closure of tickets in line with targets

+ Automation projects - Get actively involved in site data and mechanical automation projects

+ Run predictive and preventive maintenance to the laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site

+ Regular patching and Corporate IT Maintenance activities - Plan for and coordinate in advance with the site

+ Image PCs for dashboards and install Tulip software

+ Order and mount iPads for Tulip use

+ Serve as main contact with Tulip support for connectivity issues

+ Support and troubleshoot Tulip-related iPad issues

+ Update Tulip dashboards when data changes (e.g., run rates)

+ Write new Tulip apps using low-code/no-code tools (training required)

Work Environment

+ Manufacturing

+ IT Support

+ Projects

+ Fast-paced

+ Team & Independent work

Shift & Schedule

+ 3 openings - see following shifts:

+ A1 - Sat, Sun, Mon | 5am - 5:30pm

+ A2 - Sat, Sun, Mon | 5pm - 5:30am

+ B2 - Tue, Wed, Thur, Fri | 5pm - 3:30am

Interviews & Start Date

+ Interviews November 3- 14

+ Start Date: December 1, 2025

Pay and Benefits

The pay range for this position is $32.00 - $37.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jackson,TN.

Application Deadline

This position is anticipated to close on Oct 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.