"Alerted.org

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

+ Weekly Pay: Get paid every week so that you can manage your money on your terms.

+ Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*

+ Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*

+ Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*

+ 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*

+ Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary

Patient Care Coordinators are responsible for assisting in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of art optical and telemedicine equipment. Patient Care Coordinators must be passionate about delivering outstanding patient care experiences and assisting the team in growing the number of exams delivered.

Team Members:

+ Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance.

+ Strives for flawless execution and hold ourselves accountable.

+ Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.

+ Ensure a safe and positive environment for our members and each other.

+ Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.

+ Move with speed and agility in everything we do.

+ Innovate and adapt so we can move as fast as the world around us.

+ Maintain a friendly and positive attitude.

Members:

+ Deliver service excellence through all points of contact.

+ Resolve and deescalate to address every member concern.

+ Ensure a safe and positive environment and experience for the members.

+ Daily commitment to GOLD Member Standards

+ Greet, Anticipate, Appreciate (GAA)

+ Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

+ Work with commitment and pride to deliver GOLD- Grand opening look daily.

+ All items stocked and planograms executed.

+ Maintain visible accurate signage.

+ Clean and organized, inside and out.

Know your Business:

+ Understand how to access and read production and/or financial performance reporting for your department.

+ See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

+ Adhere to all privacy and confidential/proprietary company policies and procedures (i.e. Health Information Portability and Accountability Act, known as HIPAA) as required by law. Provides support to Members in making eyeglass adjustments and repairs.

+ Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions.

+ Promote eye exam availability to BJ’s members and their families.

+ Foster strong partnerships with optical team members and optometrists.

+ Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.

+ Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc.

+ Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians.

+ Meet or exceed patient expectations.

+ Work in partnership with optical team members to facilitate exam bookings and eyewear sales.

+ Match eyewear solutions to patient needs and transition patients from exam to product selection.

+ Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.

+ Spends downtime engaging with members in front of Optical.

+ Maintain optical area cleanliness and displays in accordance with club policy.

+ Maintains all club policies and procedures.

+ Performs other duties as assigned.

+ Regular, predictable, full attendance is an essential function of this job.

Qualifications

+ High school diploma, college degree, and/or big box wholesale, retail, optical and/or medical experience.

+ Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.

+ Strong verbal communication skills and engaging personality to communicate with a diverse patient base.

+ Interested in the growth of telemedicine and in healthcare technology.

+ Motivated to help patients and exceed their expectations to drive referrals.

+ Be passionate about delivering outstanding patient care.

+ Knowledge of optical products and business practices preferred, but not required.

+ Strong interpersonal skills, organizational skills, and an attention to detail required.

+ Open shift availability required for full time positions.

+ At least 18 years of age.

Environmental Job Conditions

+ Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.

+ Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance.

+ Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $18.50 - $23.13