• Administrative Services Officer 2 - EMS Billing

    Metro Nashville Government (Nashville, TN)


    Administrative Services Officer 2 - EMS Billing

     

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    Administrative Services Officer 2 - EMS Billing

     

    Salary

     

    $54,699.00 Annually

     

    Location

     

    Nashville, TN

     

    Job Type

     

    Full-Time Civil Service

     

    Job Number

    26083E

    Department

     

    Fire

     

    Division

     

    Emergency Medical Services

     

    Opening Date

     

    10/23/2025

     

    Closing Date

     

    11/6/2025 11:59 PM Central

     

    + Description

    + Benefits

    + Questions

    Position Description

    The Administrative Services Officer 2 – EMS Billing is a Civil Service position with the Nashville Fire Department. The incumbent participates in a variety of administrative services essential to the direct operation of the department. Maintains EMS medical reports and documents. Primary responsibility is to review and process transactions related to the payment of ambulance transport services, update medical transport records for submission to 3rd party billing company.

    Typical Duties

    + Basic understanding of accounting, debits and credits.

    + Process accounts receivable transactions.

    + Research missing billable items.

    + Process Injury on Duty claims.

    + Print daily worksheets to verify all transports are accounted for.

    + Review all EMS Transport Patient Care Reports (PCR’s) for completeness that would allow them to be billed.

    + Identify problem PCR’s that need additional research to enable them to be billed.

    + Request missing patient demographic information from local hospitals.

    + Add addendums to PCR’s &/or billing records when information is corrected or added.

    + Understand and comply with HIPAA guidelines.

    + Answer customer phone calls and emails as needed.

    + Research various databases for patient demographic and insurance information.

    + Address work order requests from the billing company and collection agency.

    + Research prior billing or collection company inquiries.

    + Gather Medicare Appeal and other audit information requests.

    Minimum Qualifications

    Bachelors’ Degree plus one (1) year of experience in budgeting, purchasing, accounts payables, payroll systems, or a related field.

     

    *Additional experience may be considered in lieu of education (1:1 Ratio)*

     

    Candidates with accreditations earned in a foreign institute are encouraged to apply.

     

    Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

     

    Preferred Experience, Knowledge, Skills, and Abilities

     

    + Experience using Microsoft Office products (Excel, Word, Outlook, etc.)

    + Knowledge of database systems and electronic file keeping

    + Knowledge of budgeting, purchasing, and payroll systems

     

    We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

     

    Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

     

    Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

    Full-time, Civil Service positions -

    10 Vacation Days per year (increasing after 5 years of service)

    1 Sick Day per month

    12 Paid Holidays per year

    Public Safety - Sworn and Civilian positions -

    20 vacation days per year

    3 Personal days per year

    1 Sick Day per month

    12 paid holidays per year

     

    Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

     

    Full-time, Non Civil Service positions - contact hiring department for benefits information

     

    Seasonal/Temporary positions - no benefits offered.

     

    01

     

    What is the highest level of education you have completed?

     

    + No diploma

    + High School Diploma or Equivalent

    + Associate's Degree

    + Bachelor's Degree

    + Master's Degree

     

    02

     

    How many years of experience in budgeting, purchasing, accounts payables, payroll systems, or a related field do you have?

     

    + No experience

    + Less than 1 year

    + 1 year

    + 2 years

    + 3 years

    + 4 years

    + 5 years or more

     

    03

     

    Describe your experience in budgeting, purchasing, accounts payables, payroll systems, or a related field. If none, type N/A.

     

    04

     

    Do you have experience using Microsoft Office products (Excel, Word, Outlook, etc.)?

     

    + Yes

    + No

     

    05

     

    Describe your experience using Microsoft Office products (Excel, Word, Outlook, etc.) in relations to budgeting, purchasing, accounts payables, or payroll system. If none, type N/A.

    Required Question

    Employer

     

    Metropolitan Government of Nashville & Davidson County

     

    Address

     

    Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

     

    Phone

     

    (615) 862-6640

     

    Website

     

    https://www.nashville.gov/departments/human-resources/employment-opportunities

     

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