"Alerted.org

Job Description Summary

The NAM Technical Application Engineering Manager – Monitoring and Diagnostics is responsible for Managing the technical sales support team on the GE Grid Automation substation monitoring and diagnostics product portfolio, including working closely with the team and customers to determine requirements, demo solutions and promote the business value proposition of Grid Automation products and solutions.

Job Description

Essential Responsibilities

+ Introduction and execution support of M&D offerings with Key accounts in NAM.

+ Conduct customer fleet assessment to evaluate potential for growth of current M&D offerings & future needs and provide feedback to RSM and business. This should include current fleet of monitored asset, unmonitored asset, and customer medium to long term plans.

+ Be the voice of the customer by gathering feedback on current M&D fleet and services.

+ Conduct periodic review of performance as supplier to customers to derive M&D’s value to the customer.

+ Liaison with product management team, engineering on customer feedback while prioritizing key customer pain points.

+ Manage and track using KPI key pilot project to ensure determined scope of the final delivery meets or exceeds customer expectations.

+ Provide technical and product training to customers as needed

+ Support regional channel partners with product training and transactional process

+ Assists with technical development of proposals, assuring compliance to Customer's specs by working closely with engineering, product managers, and proposal managers to ensure valid statement of product or work for competitive proposal generation

+ Participate and contribute to industry standards and circles such IEEE, Cigre, and others

+ Acts as expert consultant to guide customer in planning and development of technical solutions

+ Acts as technical support to the commercial teams, providing technical expertise during Customer presentations, demonstrations, evaluations and testing.

+ Track issues discovered during demonstration, evaluation, and testing of product and follow through with Technology team to provide a resolution.

+ Lead technical presentations presented to customers in support of sales or service.

+ Provide product training to customers and sales force.

+ Assist customers in product testing at customer location.

+ Work directly with customers to influence technical specifications and support sales team to achieve closing key orders

+ Responsible for the pre-sales technical support of customers and the sales team

+ Take customer requests for quote and develop a product proposal around a particular application

+ Outline, present, and sell the value of GE products and services that can benefit GE's customer needs

+ Develop and cultivate long-term relationships at the technical levels of customer organizations

+ Coordinate with sales teams to make customer calls and presentations and participate in bid meetings and site walk-through meetings with customer as necessary

+ Support the development of new leads and market opportunities in the Sales Region

+ Support Commercial Segment Leaders and Product Line Leaders with definition and execution of the Product Line strategy, with particular emphasis on Product enhancement, New Product Introductions and value proposition

+ Provide an essential link from the customer to marketing, engineering and product development teams

+ Partner with peers and management to enhance selling techniques and approaches in line with both the region's growth objectives and initiatives

+ Provide market dynamics input such as competitive intelligence and industry trends to the Marketing and Business teams

+ Prepare and present technical presentations, white papers, and case studies at industry conferences

Qualifications / Requirements

+ Bachelor's Degree in Engineering or an equivalent technical degree, with OR minimum of 10 years’ experience in substation asset monitoring

+ Able to contribute to technical papers

+ Strong verbal and written skills in English

+ Ability and willingness to travel up to 50% of the time

Desired Characteristics

+ Excellent Knowledge of GE Perception Software and Asset Risk/Health Analytics

+ Excellent knowledge of M&D product line and services

+ Good awareness of product specifications and limitations.

+ Good understanding of substation asset monitoring

+ Good knowledge of the Salesforce platforms for CRM, Speak4GE, ServiceMax

+ Knowledge of contractual terms and conditions.

+ Familiarity with M&D Customers Service process and Engineering escalation

+ Familiarity of the quality issue relations process such as 8D, RCA, CI

+ Hands on expertise in configuring and troubleshooting transformer dissolved gas analysis devices.

+ Transformer monitoring and diagnostic application expertise

+ Excellent communication and presentation skills, both written and verbal

+ Experience working successfully in cross-functional teams

+ Ability to maintain professional demeanor and interact with all levels of customers

+ Strong background in a customer-interfacing role

+ Work efficiently without direct supervision

+ Desire to work outside of boundaries and drive change

+ Self-starter, positive attitude, committed to the success of the business

+ Strong creative and problem solving skills

+ Highly organized

+ Flexible and adaptable; open to change and modification of tasks

+ Able to share ideas and work well in a team environment

+ Proactive approach to tasks - displays initiative

+ Strong organizational & communication skills and a proactive and open approach to conflict resolution

+ Customer focused attitude with proven positive results

+ Demonstrated proficiency in Microsoft Office applications

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** No

\#LI-Remote - This is a remote position

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.