"Alerted.org

The Job Delivery Lead is responsible for directing the field employee in safe, reliable, and efficient product and service delivery. The Job Delivery Lead is also responsible for driving customer satisfaction and service quality while ensuring an efficient cost structure, and drives field employee progression through competency development and performance evaluation. This person collaborates with the OU PSD or PSD Manager for job life cycle support including technical and incident management, and ensures systematic usage of standard work and risk management throughout the service delivery process. The Job Delivery Lead provides visibility regarding crew and associated functions’ SQ performance and improvement opportunities, and is responsible for the COSD (i.e.resource consumption.)

+ Identify service category and sign off on staffing model (multiskilling, remote operations, crew size).

+ Verify projected resource plan (assets, products, and workforce).

+ Manage PSD risk life cycle for low- and medium-risk and short-term high-risk jobs.

+ Review and approve technical job program.

+ Perform, consolidate, and analyze JRAs and generate exemptions and MOCs as needed.

+ Approve JRA based on job risk level and CA score.

+ Conduct pre- and postjob briefs for every job. Discuss and communicate risks and controls to field personnel.

+ Manage incident life cycle for medium- and low-severity incidents, escalating as needed, and conduct incident response and recovery.

+ Assist PSD Manager in incident investigation, validation of results, and reviews.

+ Manage service delivery process to exceed customer expectations.

+ Manage all job incidents and job changes, in the form of exemptions and MOCs.

+ Manage quality control of all field deliverables.

+ Ensure customer acceptance of service delivery.

+ Ensure support to other functional processes with proper handoffs at key interfaces.

+ Performs field operations as required.

-5 years relevant oil field experience.

-A bachelor's degree in engineering or a related field.

-Experience in project management, often in Agile environments.

-Experience in cross-functional team leadership and a track record of improving service delivery processes are essential

Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an “Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: https://www.dol.gov/agencies/ofccp/posters. The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.