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Front Desk Support Supervisor (Administrative Program Manager 1)

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Front Desk Support Supervisor (Administrative Program Manager 1)

Salary

$3,345.00 - $6,566.00 Monthly

Location

Metairie, LA

Job Type

Classified

Job Number

214242

Department

LDH-Jefferson Parish Human Services Authority

Opening Date

10/27/2025

Closing Date

11/1/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for managing and operating Behavioral Health and Developmental Disability Services in Jefferson Parish. JPHSA provides fully integrated Primary and Behavioral Healthcare services through JeffCare, its Federally Qualified Health Center (FQHC).

Under the supervision of the Site Manager, the Administrative Program Manager 1 (Front Desk Support Supervisor) will be responsible for the smooth and efficient front desk support staff operations and performs administrative duties at the Health Center. This position supports the front and back office functions of each Health Center and provides a high level of customer service to individuals served and staff members. The incumbent will also serve as backup to the Screening/Intake staff. The supervisor works closely with all departments to coordinate provider schedules and facilitate patient appointments.

An ideal candidate should possess the following competencies:

+ Driving Results: The ability to identify important goals and work to achieve them.

+ Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

+ Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

+ Communicating Effectively:The ability to relay information correctly and appropriately to connect people and ideas.

+ Building and Supporting Teams:The ability to combine your actions and efforts with others to work toward achieving a common goal.

+ Thinking Strategically:The ability to generate insights and identify opportunities for future growth of the organization.

Minimum Qualifications

Three years of experience in administrative services; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=170680) .

Job Duties and Other Information

Job Duties:

As an Administrative Program Manager 1, you will,

+ Oversees, under the direction of the Site Manager, the entire front office processes, including end-of-day closing, no-show reports, pending encounters reports, productivity reports, patient satisfaction reports, scheduling reports, etc.

+ Manages all Front Desk Support staff and administrative duties, ensuring patients and guests are taken care of in a professional and friendly manner

+ Audits and maintains compliance with all administrative duties including but not limited to scanning, demographic entry, National Voter Registration Act (NVRA) compliance

+ Oversees the performance of administrative and clerical duties in support of clinical services, which include patient reception, answering incoming telephone calls, appointment scheduling, registration, insurance verification, and maintenance per health system procedures and guidelines

+ Assists Site Manager with day-to-day operation of clinic(s)

+ Supervises, leads, directs, and evaluates Front Desk Support staff

+ Provides feedback to the Site Manager regarding Front Desk Support staff

+ Coaches Front Desk Support staff and administrative support staff on best practices for responding to individual served and family questions, concerns, and issues

+ Trains and orients new employees and/or volunteers to the department

+ Trains new employees and works with the Site Manager to ensure compliance for all new front desk staff

Position-Specific Details:

Appointment Type: Probational, Promotional, or Job Appointment

Career Progression: This position does not participate in a Career Progression Group.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Enjoli Lewis

Jefferson Parish Human Services Authority

3616 S. I-10 Service Road West, Metairie, LA 70001

[email protected]

504-838-5426

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

02

CE: Explain your rating by providing specific and relevant examples in the box below.

03

BST: Rate your ability to build and support teams based on our definition: The ability to combine your actions and efforts with others to work toward achieving a common goal.

+ 1= I have no experience and/or am uncomfortable building and supporting teams

+ 2= I have limited experience or require assistance to build and support teams

+ 3= I can build and support teams

+ 4= I can build and support teams and help others improve their ability to build and support teams

04

BST: Explain your rating by providing specific and relevant examples in the box below.

05

DR: Rate your ability to drive results based on our definition: The ability to identify important goals and work to achieve them.

+ 1= I have no experience and/or am uncomfortable driving results

+ 2= I have limited experience or require assistance to drive results

+ 3= I can drive results

+ 4= I can drive results and help others improve their ability to drive results

06

DR: Explain your rating by providing specific and relevant examples in the box below.

07

TS: Rate your ability to think strategically based on our definition: The ability to generate insights and identify opportunities for future growth of the organization.

+ 1= I have no experience and/or am uncomfortable thinking strategically

+ 2= I have limited experience or require assistance to think strategically

+ 3= I can think strategically

+ 4= I can think strategically and help others improve their ability to think strategically

08

TS: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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