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As a **Senior Customer Experience Program Manager here** at Honeywell, you will design, implement, and oversee programs to collect and analyze customer feedback, transforming it into actionable insights that improve products, services, and overall customer experience.

You will report directly to our **Customer Experience Program Manager,** and you will work out of our **Atlanta, GA** location on a **Hybrid** work schedule.

KEY RESPONSIBILITIES

+ **Strategy Development** : Develop and evolve the company's VOC strategy to create a holistic view of the customer experience.

+ **Program Governance & Management** : Define and implement program structure, governance, feedback loop processes, and manage VoC tools and technologies.

+ **Feedback Collection** : Establish and maintain robust customer feedback mechanisms, including surveys (NPS, CSAT, CES), and customer interviews.

+ **Data Analysis & Insights** : Analyze customer feedback data from various sources to identify trends, pain points, and opportunities for improvement.

+ **Actionable Recommendations:** Translate complex customer data into actionable insights and recommendations for product development, service, marketing, and other business functions.

+ **Cross-Functional Collaboration** : Partner with customer service, digital, supply chain and operations to incorporate customer feedback into business processes and decision-making.

+ **Reporting & Communication** : Present findings and insights to senior leadership and stakeholders, communicating the voice of the customer throughout the organization.

+ **Continuous Improvement** : Monitor the impact of implemented changes and continuously seek opportunities to enhance the overall customer experience.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job posting date October 27, 2025.

YOU MUST HAVE

+ 5+ years of experience in customer experience management or related field.

+ Strong analytical skills with the ability to interpret customer data and feedback.

+ Proficiency in customer feedback tools and methodologies.

+ Experience with data analysis software and reporting tools.

WE VALUE

+ Bachelor’s degree in business, Marketing, or a related field.

+ Experience in a similar role within a technology or industrial company.

+ Proven experience in Voice of the Customer (VoC) program management or a related customer experience role.

+ Strong analytical skills and the ability to interpret complex data.

+ Excellent communication and influencing skills to advocate for the customer and build relationships across departments

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)

THE BUSINESS UNIT

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :click here (https://www.honeywell.com/us/en/company/inclusion-and\_diversity)

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.