"Alerted.org

Posted Salary/Rate: $78,000 - $108,000

Job Identification: 55523

Job Category: Retail Operations & Services

Job Schedule: Full time

Hybrid

The Manager of Selling and Engagement plays a pivotal role in activating Staples’ customer-first selling culture across all retail stores. This role supports the execution of key selling programs, drives associate engagement initiatives, and manages critical field communications. You will collaborate closely with field leaders and cross-functional partners to drive selling excellence and deliver exceptional customer experiences.

Key Responsibilities and Deliverables: Program Execution and Field Support-

+ Support the rollout and execution of national selling programs and engagement initiatives across all stores.

+ Partner with Field Leadership to reinforce selling behaviors and drive program adoption.

+ Monitor program performance, providing feedback for improvement and scalability.

+ Maintain and update the annual selling calendar, ensuring alignment with sales targets and seasonal priorities.

Associate Engagement-

+ Champion the Engagement Model, helping associates connect with customers to deliver a Total Solution.

+ Identify and spotlight top-performing associates and stores to share best practices and success stories.

+ Collaborate with Learning & Development to support training and embed selling behaviors into development programs.

Communication and Influence-

+ Coordinate internal messaging and communication cadence for store-level selling initiatives.

+ Serve as a liaison between stores and corporate teams, ensuring field feedback informs program evolution.

+ Assist in creating storyboards, presentations, and field-facing materials that support selling and engagement efforts.

Data and Insights-

+ Track and report on key selling metrics (e.g., ESP Pen, PC Basket, Printer Basket, Chair Basket, Kiosk orders).

+ Analyze performance trends and identify opportunities to close gaps in selling effectiveness.

+ Support ROI modeling and success metric tracking for all selling investments and initiatives.

Essential Skills and Qualifications:

+ Education: Bachelor’s degree (B.A. or B.S.) required.

+ Experience: 5–8 years of experience in retail sales, customer engagement, or field operations.

+ Influence: Proven ability to influence without authority and collaborate effectively across functions.

+ Skills: Strong communication, analytical, and organizational skills are essential.

+ Passion: Demonstrated passion for retail, customer experience, and associate development.

Get great perks.

+ Generous amount of paid time off and bonus opportunities

+ Flexible work arrangements, including hybrid

+ 401(k) plan with a company match, full benefits plan and options, and associate resource groups

+ Associate store discount

+ Corporate office includes a café (i.e., coffee, cappuccinos, teas), 24/7 fitness center, convenience store, on-site dry cleaning, Chef Louie’s Cafeteria, and more

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

#LI-KA1

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law