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Join Our Team as an Office Coordinator at the Costello Center!

Are you a highly organized, people-focused professional looking to make a meaningful impact in a dynamic healthcare setting? The Costello Center at 1705 Warren Avenue is seeking a full-time Office Coordinator to lead our front office operations and support our commitment to exceptional patient care.

Schedule: Monday-Friday, daytime and early evening hours

What You'll Do:

As the Office Coordinator, you'll be the heartbeat of our front office-ensuring smooth daily operations, supporting staff, and creating a welcoming environment for patients and families. You'll work closely with the Practice Manager to lead a dedicated team and help drive excellence in service and efficiency.

Key Responsibilities:

+ Lead and coordinate front office staff scheduling and assignments

+ Ensure accurate patient registration, including insurance, referrals, and authorizations

+ Maintain a patient-first culture focused on timely scheduling and follow-up

+ Monitor performance benchmarks and optimize scheduling templates for access

+ Collaborate with the Central Billing Office to resolve denials and ensure accurate charge input

+ Oversee staff training, cross-training, and coverage planning

+ Analyze patient caseload data to support staffing decisions

+ Foster a positive, service-oriented atmosphere through coaching and feedback

+ Partner with the Practice Manager in hiring, evaluating, and developing front office staff

What We're Looking For:

+ A proactive individual with strong organizational and communication skills

+ Experience in healthcare administration or office coordination preferred

+ Ability to manage multiple priorities and support a team in a fast-paced environment

+ Commitment to delivering outstanding patient and staff experiences

Ready to make a difference? Apply today and help us continue to provide compassionate, efficient care to our community.

To be considered for this role, you'll need one of the following combinations of education and experience:

+ Bachelor's Degree in any field plus at least 6 months of experience in a healthcare settingOR

+ Associate's Degree in Healthcare or Business plus at least 1 year of healthcare experienceOR

+ High School Diploma plus at least 2 years of healthcare experienceLicensure, Certifications, and Clearances:

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran