• Service Operations Specialist

    Insight Global (Columbia, MD)


    Job Description

    Insight Global is seeking to hire a Support Service Operations Specialist Level 1, sitting in a remote capacity and supporting a leading technology company’s customer service and field operations. This entry-level role delivers remote technical assistance, manages support tickets, and coordinates Field Service RMAs and loaner equipment logistics. The specialist will oversee order processing, data entry, and technician support, ensuring timely service delivery and accurate documentation across platforms like SAP and iDemo. Responsibilities also include maintaining SLA install bases, supporting contract transitions, and collaborating cross-functionally to manage custom service agreements. Candidates should demonstrate strong attention to detail, adaptability, and a customer-first mindset while navigating fast-paced service environments. Familiarity with Microsoft Excel, ERP/CRM systems, and Lean principles is preferred.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - 2+ years of customer support, logisitics coordination, operations support, or administrative roles

     

    - Familiar with managing service-related tasks with complex processes

     

    - Bachelors Degree

    - MS Excel experience

    - ERP or CRM experience such as SAP, Salesforce, etc. - Coming from an electronics service space

     

    - Familiar with service management tools such as iDemo

     

    - Relevant certifications