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Job Description

Insight Global is seeking a CI/CI Pipeline Application Support Analyst to join the Application Production Support organization at a large financial institution. This ideal candidate will be responsible for managing and supporting 13 CI/CD pipeline applications, including tools like Ansible Automation and XLR. The individual will monitor platform health, respond to alerts, and ensure applications are consistently available for over 60,000 internal users. Key responsibilities include performing root cause analysis on production issues, handling platform upgrades in collaboration with development and engineering teams, and participating in upgrade planning discussions. The team serves as second-level support, resolving escalated user tickets and unblocking access issues. Strong technical expertise and effective communication with stakeholders across locations, including Charlotte, New Jersey, Plano, and India, are essential for success in this core technical role. This role requires the candidate to go on-site 3 days a week in Plano, Charlotte, Chandler, or Pennington, and requires availability for on-call support, including weekend rotations, on a round-robin basis.

Other Responsibilities:

• Provide end-to-end support of production applications, ensuring their stability, reliability, and performance.

• Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues.

• Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities.

• Take ownership of problem root cause analysis and implement appropriate remediation.

• Lead chronic issue investigations to minimize business impact and maintain system health.

• Drive proactive monitoring review and implementation strategies.

• Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.

• Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Splunk monitor setup.

• Lead production incident triaging calls.

• Provide production on-call support, including weekend rotation on a round-robin basis.

• Execute disaster recovery procedures and strategies.

• Respond to and resolve production tickets promptly to meet SLA requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 7+ years of experience in a production support or similar role, preferably in a CICD Platform environment.

• Expertise in Unix systems and strong understanding of CI/CD pipeline.

• Hands-on experience with Red Hat Ansible Automation Platform, JFROG Artifactory, XLRelease, Cloudbees Jenkins, Bitbucket or similar version control tool.

• Proficiency in scripting languages such as Python or Bash for automation.

• Experience with monitoring tools like Dynatrace and Splunk.

• Familiarity with database platforms such as Oracle or PostgreSQL.

• Strong experience on OpenShift containers, Apache Kafka.

• Knowledge of F5 Load balancer, GTM, high availability architectures and disaster recovery strategies. • Certification in Red Hat Linux, DevOps methodologies or related fields.