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Job Description

A client of Insight Global in the retail and technology industry is seeking a Project Manager to support a data initiative in their logistics group. This team has recently launched a new case management tool and this person will be assisting with driving and creating a stronger work flow for this tool. Duties include but are not limited to:

• Will be given SOP guidelines & will be responsible for reviewing the gaps and propose solutions relevant to data governance

• Monthly audits to monitor compliance/adherence to communication to guidelines ( are the support team adhering to SLAs, resolving and responding with the right tone)

• Conduct bi-annual audits of the resource documentation & help streamline the work flow leveraging Asana

• Within salesforce; managing permissions, onboarding new case users as well as help build dashboards/reporting

• Case Triaging - some cases are not auto triaged if the right subcategories are not selected. In a case where this happens and the case gets isolated, nobody is actioning that case & the right owners need to be found and this needs to be escalated appropriately

This role is a standard Monday - Friday 8-5. The ideal candidate will be located in Nashville to come onsite and collaborate with the leader, but can sit anywhere in the US preferable CST or EST.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2-4 years experience with program Management experience - documentation, analysis,

• Experience with data analysis in some capacity - excel, SQL, etc

• Program Management tool experience - Asana, Jira, MS Projects

• Strong communication verbally & written

Bachelors degree will be required for conversion Salesforce

Asana experience