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Job Description

An employer is hiring for a Field Service Technician. This role will serve as the primary on-site IT resource for practice locations, providing hands-on support for hardware, software, networking, and clinical technology systems. The Field Technician will spend the majority of their time traveling between practice sites to deliver in-person IT support and ensure seamless technology operations. When not traveling, this role will contribute to service desk support remotely, assisting with ticket resolution and technical escalations. The Field Technician will also collaborate with the wider IT team to coordinate technical projects and system updates across practices.

Two positions are available: one based in Ft. Lauderdale and one based in West Palm Beach, with each role supporting east coast locations from Vero Beach to Miami.

Responsibilities

• Travel between assigned practice locations to deliver prompt, in-person IT support for hardware, software, networking, and clinical systems.

• Respond rapidly to emergency or escalated technical issues at practice sites, keeping stakeholders informed and ensuring minimal disruption to patient care.

• Deliver end-user support by resolving service desk tickets both on-site and remotely, assisting with hardware, software, and network issues, and escalating when necessary to ensure timely resolution and user productivity.

• Coordinate with other technical teams or vendors to resolve complex issues, ensuring effective cross-functional collaboration.

• Keep customers and teammates updated consistently from initial ticket submission through resolution of the technology issues.

• Maintain documentation in ServiceNow & ITGlue.

• Successfully follow established protocols, processes and policies as outlined and presented by leadership via email, training material and team meetings

• Log and track problems; proactively maintaining problem-tracking databases as part of the resolution process.

• Trouble-shoot and escalate customer issues for which Support Analysts are unable to resolve.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

3+ years of experience in technology, service desk, and helpdesk

Strong knowledge of hardware, software, and network troubleshooting

Strong knowledge of Active Directory and Microsoft 365 user administration

Experience with remote management of client computers and servers

Experience with incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process

Strong verbal and written communication skills

Strong interpersonal skills

Willingness and eagerness to learn

Driver's license

Desire to travel to clinics 2-3 times a week Bachelors degree

Healthcare experience

ITIL certification

A+ certification

Networking and server experience

Azure cloud experience