• Lead Cleaner

    ABM Industries (Delaware, OH)


    Overview

     

    Days: Monday-Friday

     

    Time: 2:00am-10:30am

     

    Pay: 17.50 Hourly

     

    Position Summary Details

     

    The Lead will lead and participate in a team to ensure the successful completion of assigned tasks. The employee is responsible for the running and leadership of the shift in the absence of the Supervisor. When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups. While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

    Responsibilities

    + Demonstrate capability and interest in training others.

    + When presented with a problem, know what to do, and why, and whether to repair or replace.

    + Avoid needless callbacks by checking complete system before leaving the job.

    + Check safety and limit controls for proper setting before leaving the job.

    + When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.

    + Use proper tools and instruments for troubleshooting.

    + Inform customer when arriving at or leaving the job and when planning to return.

    + Explore a customer complaint to determine the real problem.

    + Respond to customer complaints with the proper amount of sympathy and empathy.

    + When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.

    + Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.

    + Demonstrate ability to accurately determine job priorities by:

    + Adhering to planned call schedule

    + Scheduling report time concurrent with jobs

    + Handling interruptions in stride

    + Having the proper tools, materials, and scheduled tasking when arriving at the job site

    + Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time

    + Promptly and accurately complete all required paperwork.

    + Obtain customer signature on all service reports (before work begins when performing spot).

    + Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.

    + Modify instructions to create understanding in all levels of people regardless of their technical knowledge.

    + Instruct customer’s personnel to the point that they can handle emergencies by themselves and know when to call for service.

    + Recognize what has to be taught to customers and take required time to do so.

    + Provide sales with qualified leads.

    + Determine who in the customer’s organization is responsible for the mechanical system being serviced.

    + Persuade customer to replace obsolete systems and makes recommendations.

    + Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.

    + When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups

    + While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

    Qualifications

    + Must be 18 years of age or older.

    + Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

    Preferred Qualifications

    + Customer Service Experience

    + One year of lead or supervisory experience

    + 2 yrs of commercial HVAC experience

    REQNUMBER: 134443

    ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.