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Overview

Job Summary Details:

Customer Service Representative will rotate on a shift basis between the positions of Entry Lanes, Exit Lanes, Cashier, Ambassador, and Field. Responsibilities vary based on position, facility, and PARCS system. Responsibilities may include other duties as assigned.

**Payrate** : $23.00 per hour.

_The pay listed is the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data._

HOURS: 22:00PM - 06:45AM / 23:30 PM - 08:15 AM

DAYS OFF: FRIDAY/SATURDAYS

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

General Job Description:

+ Customer Service Representative will rotate on a shift basis between the positions of Entry Lanes, Exit Lanes, Cashier, Ambassador, and Field.

+ Responsibilities vary based on position, facility, and PARCS system.

+ Responsibilities may include other duties as assigned.

General Requirements

+ High School diploma or equivalent

+ Demonstrated communication skills; both verbal and written

+ Always remain approachable to customers and staff

+ Problem-solving skills including prioritizing and maintaining professional demeanor.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_v2\_English\_9.5.24.pdf) | (Programa de Beneficios de ABM)

Basic Qualifications:

• Must be 18 years of age or older

• No high school diploma, GED or college degree required

• No experience required and on the job training provided

Preferred Qualifications:

• One (1) year of customer service or similar work experience preferred

Responsibilities:

• Act as a Welcome Ambassador for arriving passengers

• Greet and engage with passengers in and around the terminal area to offer informational assistance

• Communicate effectively with passengers regarding airport and airline services available

• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights

• Escort unaccompanied minors

• Assist with baggage as required

• Monitor and enforce carry-on baggage size requirements

• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times

• Provide assistance to passengers using kiosks to check-in

• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers

• Transfer and distribute wheelchairs as needed

• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.

• Report hazards and incidents encountered in daily operation

• Follow safety precautions at all times

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, 88N, LS, 0431, 2T2X1

REQNUMBER: 134490

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.