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Operations Field Support Specialist

Job Type: **Administrative Support**

Pay Range **$26.16 to $31.39**

Location **Colorado Springs, CO**

Date First Posted **10/28/25**

Applications are being accepted through: 11/1/25

_*If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted._

Operations Field Support Specialist

***This position is not eligible for remote or teleworking.

Our Operations Division is seeking an **Operations Field Support Specialist** to provide operational support for the Energy Work Management group and our Stakeholders. You will be part of a team responding to a high volume of inquiries and requests requiring extensive interaction with a variety of applications, customers and stakeholders. If you have strong customer service skills and thrive in a fast-paced and challenging environment, this may be the opportunity for you!

A day in the life of an Operations Field Support Specialist may include:

+ Efficiently manage and process a high volume of invoices while ensuring accuracy and adherence to critical deadlines.

+ Ensure accurate documentation of company assets and timely close-out of work orders to support operational efficiency and compliance.

+ Manage and process a high volume of third-party billing requests related to asset damages.

+ Coordinating billing and processing of damages with the District Attorney’s office

+ Responding to Gas calls/Inquiries from a diversified customer base (Distribution, Trouble Shooters, Gas Quality Control Inspectors, Gas Leak Search and Corrosion Crews, Contract Administration, various cross sections of CSU

+ Managing compliance programs, backing up several minor programs within the Gas Services Team

+ Covering incoming phone lines from internal and external sources

+ Promote and maintain high standards of data accuracy and consistency across multiple business systems.

+ Providing business process analysis, recommending changes, and improvements

+ Developing processes to increase the efficiency of operations or reduce costs, and implementing and monitoring changes and improvements

Who Are You:

+ Relevant and progressively responsible experience in a high-volume business support or customer service context

+ Experience with Maximo or other Computerized Maintenance Management System (CMMS) applications is valued

+ Ability to provide excellent customer service skills and respond promptly to customer needs, as well as requests for service and assistance

+ Ability to learn new technologies and programs

+ Able to work independently or collaboratively

+ Adaptable and able to work in a fast-paced environment

The military job codes/duty codes most closely related to this role are: 42A, 42B, 36B, 36P1, 36P2, 36P3, 36P4, 37F1, 37F2, 37F3, 37F4, 3S032, 3S052, 3S072, 3S0X2, PN, PS, IT, 6420, 6423, 6425, 6427, 9644, 9680, 3402, 3404, 3406, 3408

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

+ Exerts up to 10 lbs. of force occasionally and/or a small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met

+ Positions in this class typically require reaching, standing, walking, grasping, talking, hearing, seeing and repetitive motions

Our Commitment to Our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off** **to Recharge

+ Vacation – Start with 13 days annually, increasing to 24 days with tenure

+ Personal Leave –3 days per year

+ Paid Holidays –12 paid holidays per year

+ Sick Leave – 12 days per year for personal or family health needs

+ Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

+ Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility

+ Zero Health: Access to hundreds of medical services at no cost

+ Dental & Vision: Two dental plans and one vision plan

+ Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy

+ Wellness Program: Earn up to $500 for healthcare expenses, $100 in Visa gift cards, and $400 in gym reimbursements

+ Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses

+ Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

+ Pension Plan: Colorado PERA provides retirement benefits and peace of mind

+ Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans

+ Disability Coverage: Short-Term and Long-Term Disability insurance available

+ Life Insurance: Employer-paid coverage with optional supplemental plans

+ Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

+ Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance

+ Tuition Reimbursement: Up to $5,250 annually to support continued education

+ Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness

_ATTENTION_** **_:_

+ _All positions will be posted for a minimum of 5 calendar days._

+ _Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate._

+ _Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas._ **_All eligible applicants must be authorized to work in the United States and work authorization must not be based on any work visa._**

**Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer.** Colorado Springs Utilities is committed to the principles of Affirmative Action and Equal Opportunity in accord with Vietnam Era Veterans Readjustment Assistance Act, 38 U.S.C. § 4212, as amended (VEVRAA), and § 503 of the Rehabilitation Act of 1973, as amended (§ 503). In addition, no person shall be unlawfully discriminated against because of race, color, creed, national origin or ancestry, sex (including pregnancy, gender identity, gender expression, and sexual orientation), age, religion, veteran status, disability, genetic information, marital status, or any other basis protected under state or federal law. Human Resources shall assure Colorado Springs Utilities’ benefits, classification, compensation, employee development, employee relations, and employment programs, conform to current legal and regulatory requirements and the provisions of Colorado Springs Utilities’ Affirmative Action Plan in accordance with VEVRAA and § 503.

**Accessibility Accommodations** . If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at [email protected] or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

**E-Verify and Right to Work Notice** . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

**Have a question?** If you have a question about a position or need assistance from a recruiter, email us at [email protected] or call 719-668-7500.

Job Type: Administrative Support