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GENERAL SUMMARY:

Under the direction of a Senior Analyst, supervisor or manager, the Application Analyst participates in the overall build, documentation, operation and support of the Health Alliance Plan instance of the Epic/Tapestry application and reports. The Application Analyst performs these activities following Henry Ford Health (HFH) standards and processes.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

+ The Analyst builds, tests, implements, and supports the needs of Epic/Tapestry application.

+ Support the Senior Analyst in validation/workflow and/or operational meetings for specific clinical, business or report applications.

+ Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures a high level of customer service. Identifies or escalates issues that impact infrastructure and application performance.

+ Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.

+ Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to Senior Analyst, Supervisor and Manager.

+ Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.

+ Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work.

+ Collaborates with other team members to support processes.

+ Participates in testing best practices and standards.

+ Works to implement applications according to requirements, specifications and compliance/regulatory standards.

+ Participates in implementation of major version upgrades and special updates.

+ Communication & Relationship Management.

+ Works with other Helios teams, end users, and external vendors to resolve issues while maintaining HFH Standards of Excellence.

+ Provides input to support technology planning.

+ Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.

+ Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.

EDUCATION/EXPERIENCE REQUIRED:

+ Associates Degree / 2 years of college required; Bachelor’s degree preferred.

+ One (1) year of experience in one of the following:

+ Technical experience: Knowledge of state-of-the art engineering approaches in design, build, testing, debugging problems, and ongoing technical support. Able to articulate previous examples of workflows and processes associated with previous IT experience.

+ Clinical experience: Knowledge/experience in clinical workflows and processes. Able to articulate previous examples of workflows and processes associated with clinical experience integrated with IT solutions.

+ Healthcare Epic/Tapestry application experience/certification preferred.

Additional Information

+ Organization: HAP (Health Alliance Plan)

+ Department: 113750 Medical Management

+ Henry Ford Health Location: HAP (Health Alliance Plan)

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.