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Customer Service Rep Associate-Merchandising

Job Summary

Ensure that customers receive the best service possible at any of the FRIENDS Gift Shops by making sure that store inventory levels and displays are well-stocked and organized. This may include implementing plan program updates, stock displays or shelves, complete cycle counts, and inventory counts across locations, assisting in store remodels, and pricing or tagging products with security materials among other responsibilities. You will be servicing multiple locations and customers on a recurring basis across all locations. This position also works one weekend monthly providing oversight of students and volunteers. This position will report directly to the Merchandise Manager, but you will work independently onsite.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Assists customers with inquiries, purchases, or other customer facing information

+ Participates in weekend and evening coverage rotation for various staffing needs.

+ Stocks product and maintain displays according to merchandising standards

+ Provides inventory management skillset to include monitoring and transferring products between all shops.

+ Maintains confidentiality of university and shop records.

+ Works with Merchandise Manager to complete store To Do List and Team Weekly tasks; this will require guiding the work of temporary staff and volunteers where necessary.

+ Answers questions and resolves problems of patrons or staff with a high degree of urgency.

+ Answer telephones, processes telephone orders and makes deliveries of merchandise to hospital rooms as required.

+ Performs other job-related duties as assigned.

Skills You Have

+ Desire to work with customers on a consistent basis

+ Strong listening and communications skills, face-to-face and virtually

+ You are detail-oriented and organized

+ Willingness to learn or existing familiarity with job-specific technology

+ You work well in a fast-paced environment

+ Ability to lead and train volunteers and/or students on core stocking and service requirements (HBA, snacks, tech needs)

+ Demonstrates a record of excellent attendance

Required Qualifications*

+ High school diploma or GED

+ 0-2 years of experience

+ Valid Driver's License, reliable transportation, and 18 years or older

+ Ability to safely lift 35 pounds and to lift, carry, push, pull, bend, and twist while handling product.

+ Ability to stand for long periods of time.

Desired Qualifications*

+ Previous retail experience

+ Bachelor's degree

+ Understanding of inventory management systems and processes

+ Process-driven and able to follow procedures in an organized and efficient way

Work Schedule

+ Must possess open availability to include evenings and weekends as required

+ Must be able to work in any of the Friends Gift Shops locations during any shift when the shop is open. This must include evenings and weekends as assigned.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

270318

Working Title

Customer Service Rep Associate-Merchandising

Job Title

Customer Service Rep Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Friends Gift Sh-Oper

Posting Begin/End Date

10/28/2025 - 11/18/2025

Salary

$31,200.00 -

Career Interest

Administration