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Customer Service Rep Associate

Job Summary

Ensure that customers receive the best service possible at any of the FRIENDS Gift Shops through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding pricing, scheduling, and shipping. Two years of experience in position. Applies basic skills and procedures appropriate for the position within assigned functional area. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels. Works under direct supervision and follows standard procedures to accomplish assigned tasks. Under FLSA, incumbents in this position are nonexempt.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Assists customers with inquiries, purchases, or other customer facing information

+ Assists individuals in the accurate application of their transactions, and when necessary, researches records on electronic and other available files to provide information regarding status.

+ Provides inventory management skillset to include presentation, monitoring and ordering of select lines or items.

+ Maintains electronic files necessary to generate daily reports.

+ Provides information to patrons regarding pertinent rules, policies, and procedures related to cash and cash-related transactions; directs patrons to proper offices, as appropriate, to seek resolution of problems beyond the information available to the cashier.

+ Maintains confidentiality of university and student records.

+ Leads and guides the work of temporary staff and volunteers where necessary. Answers questions and resolves problems of patrons or staff with a high degree of urgency.

+ Answer telephones, processes telephone orders, posts invoices, and prepare and file cashiering documents.

+ Makes deliveries of merchandise to hospital rooms as required.

+ Performs other job-related duties as assigned.

Skills You Have

+ Ability to calculate numbers, correct entries, and post to records.

+ Knowledge of cash management principles and/or procedures.

+ Ability to analyze and solve problems.

+ Ability to lead and train staff and/or students.

+ Ability to effectively communicate accounting information, policies, and/or procedures in a manner easily understood by the customer.

+ Account balancing skills.

+ Ability to maintain confidentiality of records and information.

+ Knowledge of computerized information systems used in financial and/or accounting applications.

Required Qualifications*

+ High school diploma or GED

+ At least 2 years of experience that is directly related to retail cashiering and inventory management principles

+ Must have excellent verbal and written skills

+ Demonstrates a record of excellent attendance

+ Must be able to lift or move 35 lbs.

Desired Qualifications*

+ Bachelor's Degree in Business, Accounting or related field

+ 4 years of retail experience

Work Schedule

+ Must possess open availability to include evenings and weekends as required

+ Must be able to work in any of the Friends Gift Shops locations during any shift when the shop is open. This must include evenings and weekends as assigned.

+ Work is normally performed in a typical small scale retail setting

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

270319

Working Title

Customer Service Rep Associate

Job Title

Customer Service Rep Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Friends Gift Sh-Oper

Posting Begin/End Date

10/28/2025 - 11/18/2025

Salary

$31,200.00 -

Career Interest

Administration