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JOB SUMMARY:

Provides leadership and administrative duties in support of Costume Department and management by upholding and reinforcing company and costuming specific policies and procedures; overseeing daily operation of costuming, providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Costume Operations.

MAJOR RESPONSIBILITIES:

+ Performs administrative responsibilities in support of Costume Operations and venue management which include; preparing weekly team member schedules, daily flash reports and overtime justifications, documenting team member recognition/performance improvement observations, venue supply inventory maintenance and ordering, maintaining company information and TSAT communication boards, EHS housekeeping inspections, EHS compliance tracking. This role also supports/attends fittings.

+ Provides work direction to team members; communicates and reinforces company and venue specific expectations of behavior and performance standards; initiates team member feedback discussions for recognition and performance improvement, compiles written documentation of observed behaviors for Management.

+ Observes and monitors shows/sets to ensure highest standards of show quality, guest satisfaction, and safety are being achieved; addresses and follows up on any observed show quality, guest, or safety issues utilizing the necessary departments and the manager on duty to expedite a resolution. Monitors the quality, cleanliness and facility maintenance standards to ensure the costumes are “Show Ready” for our guests at all times.

+ Performs opening and/or closing duties for the venue(s) including: Checking on team members, conducting daily start-up meetings, handling all staffing issues resulting from team member’s calling out sick/personal, monitoring start-up/shut down procedures, communicating operational readiness or staffing/technical problems with partnering departments, adjusting staffing levels, grids and rotations to accommodate park attendance/business needs, and compiling daily FYI for distribution.

+ Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

+ Performs other duties as assigned.

SCOPE:

Oversees the daily operation of an Entertainment venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).

EDUCATION:

+ High school degree or GED is required.

+ Technical school is preferred.

+ Associate’s degree (AA) is preferred.

EXPERIENCE:

+ 1-3 years’ experience within the entertainment or theme park industry preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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