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Working Title: Customer Services Specialist Senior

Job Class: Customer Service Specialist, Senior

Agency: Labor & Industry Dept

+ **Job ID** : 89846

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 10/28/2025

+ **Closing Date** : 11/03/2025

+ **Hiring Agency/Seniority Unit** : Labor & Industry Dept / Labor and Industry-AFSCME

+ **Division/Unit** : Dept of Labor & Industry / Document Processing

+ **Work Shift/Work Hours** : 8:00 am - 4:30 pm

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $22.23 - $30.09 / hourly; $46,416 - $62,827 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 206 - Clerical/AFSCME

+ **Work Area** : (Required for AFSCME)

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for hybrid telework. Employees living within 50 miles of the primary work location will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location. For this position the primary work location is: 443 Lafayette Road N., St. Paul, MN. Please let me know if you have any questions regarding this or if you are not able to comply with this policy.

This position is responsible for supporting both internal and external customers by maintaining and providing access to information related to workers' compensation cases. As the unit data coordinator for CRT, responsibilities include educating co-workers and ensuring that the data privacy laws along with department policies and procedures are followed. As a team lead, this position is responsible for coordinating the daily workflow within Copy File Review including handling of complex work processes so that the integrity of all workers' compensation claim files is maintained.

Minimum Qualifications

+ Demonstrated lead work skills, including the ability to assign, guide and direct the work activities of the Copy File Review unit to meet established goals.

+ Customer service skills to answer questions, advise customers and explain rules, regulations, policies and procedures in a clear, concise, and professional manner to both internal and external customers.

+ Skill working with Microsoft Office applications such as Teams, Outlook, SharePoint, Word, etc.

+ Ability to ensure compliance and security in data management, including data requests, collection, retention, and destruction.

+ Skill in using spreadsheet applications, such as Microsoft Excel or Google Sheets to enter, compile, store, and retrieve data.

+ Database management sufficient to enter and retrieve data.

Preferred Qualifications

• Knowledge of Minnesota Workers' Compensation data privacy statute and laws..

• Knowledge of CAMPUS, Daedalus or Informix.

• Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).

• Ability to communicate effectively with individuals from a wide range of backgrounds, including those who may not share your same culture, ethnicity, language, or common experiences.

Physical Requirements

The ability to remove full file boxes from top shelf storage racks and transport from basement to Document Processing business unit. In addition, the ability to fill file boxes and install on top shelf storage as needed.

Additional Requirements

It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Driver’s License Check, Education/License Verification.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.