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Working Title: Messaging Administrator

Job Class: Information Technology Specialist 4

Agency: Minnesota IT Services

+ **Job ID** : 89631

+ **Location** : St. Paul

+ **Telework Eligible** : Yes #LI-Hybrid

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 10/28/2025

+ **Closing Date** : 11/10/2025

+ **Hiring Agency/Seniority Unit** : Minnesota IT Services

+ **Division/Unit** : Office of Enterprise Tech / M365 Messaging

+ **Work Shift/Work Hours** : Day Shift

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $37.07 - $61.14 / hourly; $77,402 - $127,660 / annually

+ **Job Class Option** : Systems Software

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - Professional Employees (MAPE)

+ **FLSA Status** : Exempt - Administrative

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

The Messaging Administrator is responsible for maintaining, supporting, and enhancing the enterprise email environment, including Exchange on-prem, Exchange online, and AWS SES, and related services that provide email functionality for over 40,000 Executive Branch employees, as well as the applications that rely on these services. This position plays a key role in ensuring the stability, availability, and performance of email systems that support mission-critical operations across state agencies.

The administrator will implement and follow established practices and procedures to maintain standards for the administration and proactive management of the enterprise email infrastructure. This includes both on-premises and cloud-based components. The role requires consistent service delivery, effective incident and request management, and a strong focus on customer service. The administrator will also work closely with vendors to ensure positive outcomes and alignment with service expectations.

A core responsibility of this position is to investigate and resolve technical issues, assess their impact, and implement solutions in a timely and efficient manner. The administrator will be expected to prioritize tasks, document procedures, and contribute to the continuous improvement of operational processes. Strong analytical and troubleshooting skills are essential, as the role involves supporting a complex messaging environment that is deeply integrated with business processes across multiple agencies.

Given the dynamic nature of continuous feature updates for Microsoft 365, AWS, and other cloud services, the administrator must be adaptable and able to respond quickly to changes in the platform. This includes staying informed about new capabilities, understanding their implications, and adjusting support strategies accordingly. The position requires a high level of technical expertise, initiative, and the ability to work independently while collaborating effectively with internal teams and external partners.

**This position requires an employee to be onsite at¿600 North Robert Street, Saint Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.** Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:

Position requires a minimum of four (4) years of IT related experience in Enterprise Email Services.

Experience must include:

+ Experience delivering, managing, and supporting Microsoft Exchange (on-premises and/or Microsoft 365 Exchange Online) in a complex enterprise environment.

+ Experience troubleshooting complex email systems, including mail flow issues, email authentication protocols such as DKIM, DMARC, and SPF, as well as spam filtering technologies.

+ Proficiency in automating administrative tasks and workflows using PowerShell scripting.

+ Ability to understand and analyze business needs and design and develop effective, efficient solutions.

+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

+ Customer service skills that include active listening, empathy, and problem-solving.

A master’s degree in information technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

+ Experience delivering, managing, and supporting email services such as Amazon Simple Email Services (SES) or similar platforms.

+ Familiarity with Microsoft Graph API for managing and integrating Microsoft 365 services.

+ Experience managing legal holds and retention policies using Exchange Online, Microsoft 365 Compliance Center, and/or Microsoft Purview eDiscovery tools.

+ Experience supporting multiple clients within a managed services or multi-tenant environment.

+ Familiarity with Agari or similar email security and threat protection platforms.

+ Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution.

+ Knowledge of Web accessibility, including the State of Minnesota technology accessibility standard.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

+ SEMA4 Records Check (applies to current and past state employees only)

+ Criminal History Check

+ Reference Check

+ Social Security and Address Verification

+ Education Verification

+ CJIS Background Check

+ Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.