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Customer Success Manager - Refreshment Services (TN, Nashville)TN, Nashville

Job Description: Customer Success Manager

Department: Retail Operations Support

About the Role

The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experiences exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

Compensation: Competitive base salary, plus eligibility for a vehicle allowance and annual performance-based incentives.

Key Responsibilities

+ Develop and maintain long-term relationships with customers through consistentcommunication and on-site visits.

+ Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.

+ Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.

+ Identify opportunities to expand relationships by introducing additional Five Star services and solutions.

+ Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.

+ Conduct regular client site visits to ensure company standards and contractual commitments are met.

+ Document all client interactions, feedback, and action items accurately and share updates with division management.

+ Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.

+ Promote and uphold Five Star’s values — Discipline, Leadership, Integrity, and Community — in every customer interaction.

Qualifications

+ Bachelor’s degree in business, Marketing, or a related field preferred; equivalent experience considered.

+ Minimum of 2 years of experience in customer success, account management, or sales, ideally within a service-oriented industry.

+ Proven track record of achieving client satisfaction, retention, and revenue growth goals.

+ Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.

+ Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

+ Ability to work independently, handle multiple priorities, and operate with a sense of urgency.

+ Willingness to travel regionally and stay overnight as required.

Why Join Five Star?

+ Competitive hourly pay.

+ 401(k) retirement savings plan with company match.

+ Comprehensive medical, dental, and vision insurance plans (individual and family coverage).

+ Voluntary FSA, life insurance, and short/long-term disability options.

+ Seven (7) paid holidays and five (5) paid days off annually (PTO increases to 10 days after one year of service).

+ Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

EEO Statement

Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.

Location - TN, Nashville - TN