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Position Summary...

What you'll do...

**Walmart** is a multi-national, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At **CCaaS** **Platform** , we’re at the forefront of designing and deploying Walmart’s next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.

We are seeking a hands-on highly skilled and experienced **Director of** **Software Engineer** to join our team. In this people leadership role, you will report directly to the Sr. Director of Engineering and GenAI. You will be responsible for leading a talented team of Sr. Managers, Software Engineers and Data Scientists developing the multi-tenant Contact Center Platform and the innovative Machine Learning and Generative AI systems, as well as architecting enterprise-grade microservices, and pipelines.

What** **you'll** **do:

As a director, you will be instrumental in defining the technical vision and architecture of systems, ensuring they meet performance, security, and scalability requirements. You will collaborate with cross-functional teams, guide engineering efforts, and lead the adoption of cutting-edge technologies to build reliable, high-quality platform software solutions. You will own attracting, developing, and growing top engineering talent while fostering a culture of innovation and high performance.

+ Build, develop and guide high-performing talent. Define a long-term talent strategy cutting across technology. Provide supervision, mentoring and development opportunities for the team who report into you.

+ Provide guidance in applying the right architectural pattern for the modernization of the applications by analyzing the gaps between existing architecture and new business requirements

+ Drive automation using more adoption and CI/CD maturity

+ Drive implementation of telemetry features based on the domain requirements to improve the overall operational excellence of the application

+ Technical leadership in building a complex microservices based platform or product that are highly reliable, and scalable

+ Drive technical impact analysis, conduct RCAs with corrective actions for both short; long term fixes and prevent them from reoccurring

+ Operating with excellence Set an example in managing to KPIs, delivering excellence, presenting at all levels, and developing yourself and others

+ Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security

+ Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent

What** **you'll** **bring:

+ Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 15+ years’ experience in software engineering or related area.

+ Deep working knowledge of all aspects of Cloud native distributed system development: Azure/ GCP/ WCNP preferred

+ Experience working with micro-services architecture and distributed systems.

+ Experience managing software development engineers, leaders, architects and leading engineering projects, guiding engineering teams on engineering excellence; solid system design

+ Experience partnering with cross-functional project development and in collaborating with other scrum teams, QA, Release Management, Program Management, and TechOps

+ Proven experience in the design, development, and scaling of software platforms for large user bases, focusing on modularity and extensibility.

+ Platform-focused decision-making, balancing technical and business needs in fast-paced, complex environments to ensure performance and scalability.

+ Experience collaborating with geographically distributed teams to align on platform goals.

+ Strong business acumen, integrating technical vision with strategic business insights.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area.

Option 2: 8 years’ experience in software engineering or related area.

3 years' supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Primary Location...

680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.