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About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Manager, Subcontracting leads a team of Subcontracting Specialists responsible for managing orders fulfilled by third-party vendors. This role ensures a seamless order-to-cash process, delivering fast, accurate, and high-quality service to both customers and partners.

Essential Functions

• Serve as subject matter expert on the end-to-end subcontracting process.

• Identify and implement process improvements to enhance the subcontracting order-to-cash experience.

• Lead the team in providing excellent service to customers and vendors.

• Coach and develop team members through ongoing feedback and training.

• Oversee order management from quote creation through billing, ensuring accuracy and timeliness.

• Monitor KPIs, evaluate performance trends, and implement improvement plans.

• Resolve escalations quickly while maintaining service-level standards.

• Drive subcontracted order profitability to meet margin targets (>25%) and contribute to EBITDA.

• Maintain performance metrics and reporting, identifying trends and improvement opportunities.

• Coordinate daily team schedules to ensure adequate coverage and productivity.

• Build strong cross-functional relationships across Customer Experience, National Accounts, and other departments.

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

Qualifications

QUALIFICATIONS

EDUCATION

Min/Preferred

Education Level

Description

Minimum2 Year / Associates Degree

in Business, Marketing or related field.

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

3

in customer facing sales roles or equivalent

combination of education and experience.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrate an entrepreneurial spirit; thrive on and seek out change while fostering that spirit

• Excellent written and verbal communication skills.

• Results-oriented leader that is invested in developing their team and fosters success

• Ability to work successfully under tight deadlines

• Experience in working with high profile accounts or customers

• Proven ability to train and lead others

• Hold professionally engaging conversations over the phone and via e-mail

• Strong problem-solving skills and solution oriented

• Strong PC proficiency (Microsoft Office, CRM, etc.)

• Positive and professional leadership

• Coaching and development

• Customer relationship management

• Ability to sell value to differentiate USS offerings from the competition

• Quality listening and communication

• Time management and organization

• Excellent follow-up skills

• Strong decision making and problem-solving abilities

Physical Requirements

Demand

Frequency

Sit while answering phones or reply to emails

Constant

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Constant

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Frequent

Hear sounds and recognize the difference between them

Frequent

See differences between colors, shades and brightness

Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

+ Holiday & Paid Time Off (pro-rated for Part-Time employees)

+ Medical/Pharmacy

+ Dental

+ Vision

+ Employer-Paid Short-Term Disability

+ Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

+ Voluntary Employee Life & Accidental Death and Dismemberment

+ Voluntary Spousal Life

+ Voluntary Dependent Life

+ Hospital Indemnity, Accident and Critical Illness

+ Commuter/Transit Account

+ Healthcare Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Health Savings Account

+ 401(k) with employer match

+ Employer-Paid Employee Assistance Program (EAP)

+ Employee Discounts

Salary Range

$77,400.00 – $112,000.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.