• Manufacturing Repair Services Operations Manager

    Emerson (Austin, TX)


    National Instruments Corporation is seeking a Manufacturing Repair Services Operations Manager for its offices in Austin, TX

    Job Description:

    Plan and coordinate daily activities performed by the repair and shipping teams. Evaluate KPIs (Key Process Indicators), analyze performance data, and make the necessary adjustments in the operation in order to meet the established business goals. Drive initiatives to improve efficiency, customer experience, and service quality. Manage team’s performance and development plans. Plan yearly budget and manage operational expenses. Identify head count requirements and hire new resources if required. Work with other NI teams and with external service partners to solve customer issues and to improve customer experience. Lead and participate in projects aimed at improving existing processes or introducing new processes. Collaborate with managers in remote repair locations in Asia and Europe in global initiatives. Work with the local Manufacturing Hardware Services management team in solving local operations and customer issues. Telecommuting limited to one day per work week; must work in the office the remaining four days.

    Job Requirements:

    Bachelor’s degree or the foreign equivalent in Electrical Engineering Technologies, Industrial Engineering, Mechanical Engineering, Computer Engineering or a closely related field plus 3 years of experience in a quality engineering or manufacturing occupation. The required experience must include the following:

     

    + 2 years of experience creating quality documentation for processes used and analyzing data to make informed decisions on repairs.

    + 2 years of experience working to drive efficiency and improve quality in a quality engineering or manufacturing environment.

    + 2 years of experience managing and adhering to ISO9001:2015 standards

    + 1 year of experience with project management tools such as JIRA, SFDC, AzDO.

     

    Work location: 11500 North Mopac Expressway, Austin, TX 78759. Telecommuting limited to one day per work week; must work in the office the remaining four days.

     

    If interested, please apply on the company website: https://www.emerson.com/en-us/careers/career-opportunities , Job ID: [25028019].

     

    Our Culture & Commitment to You

     

    At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

     

    We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal),vacation and holiday leave.

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    **Requisition ID** : 25028019

     

    Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.