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Position: Assistant Technical Support and Trainer Location: Redmond, WAFLSA: ExemptSalary: $90,000-$100,000 SUMMARYThe Assistant Technical Support and Trainer responsibilities include technical troubleshooting of equipment and software for the teams responsible for building access control across the globe. This position will also own internal training initiatives and onboarding for new hires. They will participate in a high amount of interaction between various business units to bring certain projects, initiatives, and/or issues to a resolved state in a timely manner, as well as responding to higher level/technical requests in person or via email. ESSENTIAL FUNCTIONS:· Provide Tier 1-3 technical support to the Access Management Team (i.e. troubleshooting network or software issues, procurement of hardware, reviewing specifications to ensure compliance). · Provide Tier 2-3 support for access management issues or requests. This may include escalating Tier 3 items to various teams to coordinate support for internal tools. (i.e. access level configurations, area access manager permissions, urgent access escalations).· Assist the Access Management Team with integrating new tools and processes before being released in a live environment.· Provide initial onboard training to all new internal team members on all systems and tools required to function in the identified role. Including, but not limited to, new and/or existing internal tools and processes which may require travel.· Work with external teams, including Lenel Systems Support, and client teams to resolve any access control issues that are identified.· Provide support to global teams that manage access control in their regions to ensure success in their daily operations. This may include support for access control tools used, drafting communications, maintaining the SharePoint with updated supporting documentation and policies. · Monitor various email inboxes, and ticket queues, to quickly identify and resolve issues.· Provide assistance with procedural review, analysis, and process deployment for the team.· Maintain an in-depth knowledge of all established policies/procedures. · Run, export, extrapolate, and audit data for monthly reports for the client business groups.· Depending on the needs of the business, customer service responsibilities related to badge distribution may be required.KEY COMPETENCIES· High attention to detail and well-developed organizational skills.· Ability to identify key issues and escalate as needed.· Ability to work with external teams in a professional and courteous manner.· Able to work in a fast-paced environment while effectively making decisions.· Ability to learn new technically involved tasks as needed.· Proficient problem solving, analysis, and research skills.· Ability to work in a team environment and able to complete tasks in a timely manner.· Ability to work independently with little to no supervision.· Positive customer service experience with strong listening skills and patience.· Ability to work professionally and productively with others.· Excellent communications skills, written and verbal, with a strong understanding of English grammar and composition. MINIMUM HIRING STANDARDS· Must be at least 18 years of age.· Must have a reliable means of communication.· Must have a reliable means of transportation (public or private).· Must have the legal right to work in the United States.· Must have the ability to speak, read, and write English.· Must have a High School Diploma or GED.· Must be willing to participate in the Company’s pre-employment screening process, including drug screening and a background investigation.EDUCATION AND EXPERIENCE· Associate degree and 3+ years of work experience in a related field that demonstrates high-level support experience leveraging technology and systems. An equivalent combination of education, certifications, and/or experience

•Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

+ Retirement plan

+ Employer-provided medical and dental coverage

+ Company-paid life insurance

+ Voluntary life and disability insurance

+ Employee assistance plan

+ Securitas Saves discount program

+ Paid holidays

+ Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.