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Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Training Specialist – Relationship Services position exists to perform highly complex duties and functions with responsibility in training, mentoring, and developing staff in the Relationship Services Department. Assists Information Support Specialists with projects, procedures, and responses to Family Help Specialists as needed. Requires only general direction and refers unusual or complex problems to supervisor.

Essential Duties/Responsibilities:

Assists in preparation and maintenance of department training material in accordance with procedures

Develops and presents appropriate training seminars

Trains, mentors, and schedules training for new and current staff, including one-on-one professional development as appropriate

Provides training and support to international offices and vendors as needed (and trains a trainer whenever possible)

Researches, answers questions, and makes suggestions regarding complex phone, letter, e-mail, and social media responses

Responds to Family Help Specialist questions through Information Support email box, Information Support Salesforce queue, social media support platforms, and the Doclink mail and workflow system

Tests new and/or existing systems, applications, and websites

Provides follow-up support for Family Help Specialists in the interpretation of procedures related to the work done in Relationship Services

Interacts with other departments concerning response coordination and philosophy

Approves original writing when no prototypes are available

Monitors quality of written and/or verbal response and interacts with management as necessary

Performs training as necessary, including self-paced, classroom, and distance learning

Participates in regular team meetings

Negotiates with team to determine personal schedules, including vacations and seminars based on team workload requirements

Completes various projects for management as assigned

Participates in the interviewing process for potential Training Specialists

Participates in the interviewing process for potential Family Help Specialists

Develops new course content and appropriate training methodology

Develops and delivers course measures of success through course surveys/feedback

Develops lessons plans from course curriculum and procedures

Develops course curriculum in collaboration with Process Team

Other Duties/Responsibilities:

Assists in the development of prototypes

Evaluates the quality of Family Help Specialist letter, phone, e-mail, and social media responses and interacts with management for feedback to staff

Responds to constituents' letters, phone calls, e-mails, chats, social media, and digital engagement posts as necessary

Participates in establishing and maintaining team goals and objectives in support of the process objectives for the team

Assists in the planning of training and mentoring assignments for various staff members

Assists in the writing and evaluation of assessments for potential Family Help Specialists

Works between the hours of 7:00 a.m. to 5:00 p.m. as necessary

May be required to work some evening shifts in support of our international offices or vendors

May be called upon to develop and/or teach simple or extensive training projects for other departments on short notice

Performs other duties as assigned

Working Environment/Physical Requirements:

Office environment

Repetitive keying motion

Sitting for extended periods of time

Viewing dual computer monitor screens for entirety of assigned shift

Hearing and interacting clearly with staff on telephone

Work schedules are subject to change

Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS:

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

Personal Characteristics:

Approachable

Articulate

Models servant leadership

Knowledge/Experience:

Bachelor's Degree or equivalent experience

2-4 years of experience as Family Help Specialist at FOF

Previous experience as a trainer or educator preferred

Previous experience with Salesforce software preferred

In-depth knowledge of FOF mission philosophy, values, and objectives

In-depth knowledge of FOF standards for mail email and phone response, based on Relationship Services guidelines

In-depth knowledge of social media response and philosophy

In-depth knowledge of Microsoft Power Point, Teams, Word, and Excel

Skills, Abilities, and Special Talents/Gifts:

Excellent interpersonal and presentation skills

Excellent judgment to plan and execute project assignments

Strong organizational skills

Attention to detail and accuracy

Ability to function effectively in a team environment

Ability to work in a dynamic environment and adjust priorities

Pay Range: $24.00 to $27.50/hr.

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions : Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

+ Norton LifeLock ID Theft Coverage

+ Legal Shield/ID Shield Coverage

+ AFLAC

+ 403B Retirement Plan

+ Vacation Time & Vacation Payout

+ Sick Time

+ Holidays

+ Service Awards

+ Community Service Days

+ Bookstore Discount

+ Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

+ Medical Plan

+ Dental Plan

+ Vision Plan

+ Life Insurance

+ Disability Insurance

+ Flexible Spending Accounts

+ EAP (Employee Assistance Program)

+ Tuition Reimbursement

+ Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

+ Sick Time

+ Bookstore Discount

+ Fitness Center

Tentative Search Timeline:

+ Priority will be given to applications submitted by November 4, 2025. However, this posting will remain open until filled.

+ The potential employee start date is November 10, 2025.

Posting date: October 28, 2025

Unposting date: ongoing until filled

Posting contact email: [email protected]

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Hourly