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Job Title

Client Technologies Analyst I

Agency

Texas A&M University - Corpus Christi

Department

User Support Services

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) !

PURPOSE

The Client Technologies Analyst, under general supervision, performs complex and non-routine specialized client technology support functions, such as troubleshooting, analysis, research, debugging, and problem-solving.

DESCRIPTION

Functional Area 1: Operations

Percent Effort: 75%

+ Diagnoses and repairs hardware/software failures and conflicts. Installs, upgrades, and configures hardware and software. Facilitates new audio-visual setups, including application and data transfers, and user account information.

+ Utilizes complex software tools to maintain, configure, define security, and monitors audiovisual system life cycle. Establishes configuration baselines and maintains systems within defined parameters. Monitors and maintains system security. Provides protection and recovery support for client data.

+ Tracks and assists in the coordination of equipment repair work order assignments and provides detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.

+ Attends training and assists in researching, testing, and disseminating operation instructions. Assists with the evaluation of new technologies to determine their applicability to clients’ needs.

+ Communicate effectively with IT support staff and team members

Functional Area 2: Event Support

Percent Effort: 15%

+ Supports Presidential and other special events for campus, including gathering audio video requirements, planning events, developing a support plan, and running audio video equipment for events.

+ On-call rotation for escalated issues that require support after hours. Work may require evening or weekend work, depending on the time of year and volume of work needed.

+ Provide training and guidance to faculty, staff, and other IT support team members

Functional Area 3: Other

Percent Effort: 10%

+ May coordinate the technical activities of a small project team. Assists and mentors’ other employees in resolving various issues.

+ Perform other duties as assigned.

QUALIFICATIONS

+ Bachelor’s degree in applicable field.

+ Four (4) months of related experience in IT.

+ Additional experience/education may be used as a substitute for the minimum education/experience requirement.

+ High School Diploma/GED and four (4) years and f our (4) months of related experience in IT.

+ Associate degree and two (2) years and f our (4) months of related experience in IT.

+ Ability to multitask and work cooperatively with others.

+ Excellent written communication, analytical, interpersonal, customer service and organizational skills.

PREFERRED QUALIFICATIONS

+ Course credit or certifications in Information Technology.

+ ITIL v4 certification

+ AVIXA, Crestron, AMX, or EXTRON certification(s).

+ University or IT experience.

SALARY: Up to $4,069.87 monthly (Up to $48,838.44 Approx. Annually)

BENEFITS (rules, policies, eligibility apply)

From our generous benefits package (https://www.tamucc.edu/human-resources/benefits/index.php) and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

Insurance (https://assets.system.tamus.edu/files/benefits/website/BenefitsGuide.pdf)

+ Medical

+ $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

+ Up to 83% of premium covered by the university:

+ Employee and Spouse

+ Employee and Children

+ Employee and Family coverage

+ Dental & Vision

+ Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

On-campus wellness opportunities (https://www.tamucc.edu/human-resources/benefits/wellness-resources.php)

Dual Career Partner Program

Work Life Solutions: (https://www.tamucc.edu/human-resources/benefits/eap.php)

+ Counseling, Work Life Assistance, Financial Resources, and Legal Resources

Tuition Benefits: (https://www.tamucc.edu/human-resources/benefits/tuition/index.php)

+ Public Loan Forgiveness

+ Book scholarships

+ 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement (https://www.tamucc.edu/human-resources/benefits/retirement-programs.php)

+ Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

+ Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off: (https://www.tamucc.edu/human-resources/time-off/index.php)

+ 8+ hours of vacation paid time off every month.

+ 8 hours of sick leave time off every month.

+ 8 hours of paid time off for Birthday leave.

+ 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.