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The Senior Quality Technician plays a critical role in ensuring product compliance with internal and external quality standards. This position is responsible for final product approval, inspection, and performance evaluation using statistical tools and control charts. The technician supports continuous improvement initiatives, maintains quality documentation, calibrates equipment, and collaborates across departments to uphold ISO standards and drive process excellence. Flexibility in shift assignment, work schedule, and cross-functional accountability is required. Perform instrumental and visual analyses to determine the material being processed meets the required quality standards of the product specifications. Responsible for reporting analysis, and development of causes of discrepancies and recommendations for improvement in procedures or processes as needed to improve product quality.

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Essential Duties:

**Final Product Approval** : Stamp and authorize finished goods that meet quality specifications

+ Approve performance test data to let items ship when required by the QA Manager

+ Lead the non-conformance process through final product constraints as required.

**Product/Process Inspection** : Conduct inspections at various production stages to ensure compliance.

+ Perform process audits-

+ Monitor and report using the quality level of TW abrasives by random in-process inspections through the request of MFG, QA dept, Engineering, product management, customers and the sales force in all conversion operations. The use of assigned sampling tables may be required in certain situations to achieve an acceptable quality level from the inspection.

+ Auditing Complete Manufacturing Order Information, such as Operation/Production Wheels Reports, Manual Testing, FPI, Scrap, Bake Cycles, Check SPC data collection, and ensuring data is within specification.

**Quality Management System / Testing Plan Execution** : Follow established protocols to validate product quality.

+ Assist manufacturing organization in maintaining process controls or recommending procedural modifications to accomplish production and quality goals.

+ Perform sample inspection when requested of orders in-process,and finished goods products per established specifications. Complete the process of the Quality Testing Plan

+ Maintain a working knowledge of the Quality Management System in all product specifications such as standard operating procedures for TW produced products, packaging procedures, and quality test lab procedures.

+ Monitor department reporting, ensuring its accuracy. Ensure maintenance of all appropriate records are directed, or in accordance with the records retention policy.

**Performance Evaluation** : Use Excel to analyze graphic control charts and statistical data.

+ Must maintain a working knowledge of the Statistical Process Control system and understand the following: Pareto charts, average, mean, X-chart, Control charts, moving range chart, and machine capability studies.

**Equipment Calibration** : Perform routine calibration of measurement and testing equipment to ensure accuracy and reliability.

**Statistical Analysis** : Apply basic statistical methods to interpret data and support decision-making.

**Customer Service Orientation** : Address quality concerns and provide timely feedback.

+ Must function and react to manufacturing needs as a support of this facility. The support may require assistance in making quality decisions about products or processes with manufacturing and quality management

+ Communicate with the making sites about high waste issues, unusual material defects, problems, etc.

**Continuous Improvement** : Identify improvement opportunities and support lean initiatives using tools like 5S, Kaizen, and root cause analysis.

+ Control, and continuously improve, the quality of all operations and services performed in the department. Analyze deficiencies, identify opportunities, and implement changes necessary to reduce waste.

+ Encourage and facilitate the implementation of quality efforts through work teams and employee participation and motivation.

+ Assist in the development, communication, and achievement of quality goals and objectives, and their measurements.

+ Complete special assignments and projects as assigned by the supervisor within project deadlines.

OTHER DUTIES AND RESPONSIBILITIES

All other projects/duties as assigned.

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The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**-** High school diploma or general education degree (GED) required, Associate’s or Bachelor’s Degree preferred.

- Proficiency in Microsoft Excel and Word is required.

- Must have above average Math skill. (Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent’s, as well as develop and interpret bar graphs, control charts.

- Successful candidates must be able to perform each essential duty satisfactorily and in a timely manner.

- Ability to read, write and understand English language instructions and communicate in English in technical situations. Must be able to communicate with all levels within the organization. Spanish language is a plus, but not required.

- Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

- Must be able to work independently with limited supervision, to coordinate with supervision on all shifts to assure proper communications.

- Must be capable of using the following equipment: micrometer, thermometer, caliper, dial indicator, gages, scales, gauge blocks, calibrator, deadweight tester, amp meter, torque wrench, taper gages, balance clips, durometer, burst tester, ruler, others.

- Computer knowledge is required.

- Must have the ability to effectively present information

- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to define problems, collect data, establish facts and draw valid conclusions.

- Willingness to accept variable schedules in order to maintain continuous quality operation.

PREFERRED OR DESIRED QUALIFICATIONS

This position requires:

+ Bachelor’s Degree in an engineering related discipline; technical certification or associate degree preferred in an engineering related discipline.

+ 1-3 years of experience in a manufacturing environment. The successful candidate must have a good technical background.

+ Possess high school level skills in reading comprehension, math, basic statistics, and algebra.

+ A strong analytical aptitude, communication ability, and an appreciation of industrial equipment and processes.

+ Experience in a World Class Manufacturing environment and has been involved in WCM efforts. Knowledge of lean manufacturing principles and tools.

+ Knowledge of lean manufacturing principles and tools.

+ Excellent computer skills are required. Proficiency in Office, Microsoft Excel, including control chart creation and data analysis. SAP, Outlook, Complaint System and Minitab/Statistic Software is a plus.

+ This position requires the skills associated with a bachelor degree of science with a major/concentration in Chemical Engineering, Civil Engineering, Electrical Engineering, Industrial Engineering, or Mechanical Engineering.

+ Oral, interpersonal and written communication skills, as a large amount of the time is spent working with people. Spanish language is a plus.

+ Experience with equipment calibration and metrology standards.

+ Have demonstrated skills in both working in teams and in independently driven work.

+ Familiarity with ISO 9001 and document control systems.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected] .