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COMMUNITY SERVICE INSPECTOR

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COMMUNITY SERVICE INSPECTOR

Salary

$1,781.70 - $1,836.80 Biweekly

Location

Houston, TX

Job Type

Full Time

Job Number

37426

Department

Houston Public Works

Opening Date

10/27/2025

Closing Date

11/2/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Houston Water/Drinking Water Operations

Reporting Location: Various

Workdays & Hours: M-F, 7am-4pm*

* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Houston Public Works Department is seeking candidates who can:

+ Investigates water distribution service requests.

+ Review and update service request and work order system to ensure information is updated and closed in a timely manner.

+ Respond to complaints/inquiries from citizens, City officials or outside agencies, civic groups, contractors technical professionals, and businesses.

+ Ensure all job sites are safe and secure, for the protection of the public.

+ Perform detailed record-keeping activities to maintain filing systems, reports, and documentation.

+ Ensure that all work orders, activity reports, photo logs/uploads, etc. are completed in a timely, accurate, and efficient manner.

+ Prepare and submit various technical reports. Read and understand drawings and maps to verify locations of mains, valves, fire hydrants, service lines, manholes, and other utilities.

+ Has the knowledge and capability to use tools and devices such as scanners, computers, tablets, manual water pumps, valve keys, etc. as required.

+ Perform other duties as assigned. This position is required to drive to and from job sites.

WORKING CONDITIONS

This position routinely requires lifting moderately heavy items (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions.

This is a Department of Houston Public Works Position at the Tier I Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

EXPERIENCE REQUIREMENTS

One (1) year of experience related to customer service or an area of inspection to be performed is required.

Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

LICENSE REQUIREMENTS

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving. (AP 2-2).

PREFERENCES

Preference will be given to candidates with experience, knowledge, and understanding of the following:

+ Water Utility Maintenance/Repair of water distribution assets

+ INFOR IPS or similar work order tracking system and GIS

+ Microsoft Applications (Word, Excel, Outlook)

+ Basic computer skills

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-2972.

If you need special services or accommodations 832-393-2972 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Please selected the highest level of education you completed.

+ Less than High School diploma/GED

+ High School diploma/GED and 18 months of specialized education or training

+ Associate's degree

+ Bachelor's degree or higher

02

Do you have a valid/current driver's license?

+ Yes

+ No

03

How many years of verifiable experience do you have related to customer service or inspection?

+ Less than 1 year

+ At least 1 year, but less than 2 years

+ 2 years, but less than 3 years

+ 3 years or more

04

Please select the tasks you have at least 1 year of experience performing. (Check all that apply)

+ Performing field investigations

+ Meeting/speaking with customers regarding their concerns/water distribution assets

+ Processing service requests and/or work orders

+ None of the above

05

How many years of experience in water utility maintenance do you have?

+ None

+ Less than 1 year

+ At least 1 year, but less than 2 years

+ At least 2 years, but less than 3 years

+ 3 years or more

06

How many years of experience do you have with Work Order Systems and/or Asset Data Management?

+ No experience

+ 6 months, but less than 1 year

+ 1 year, but less than 2 years

+ 2 years, but less than 3 years

+ 3 years or more

07

Are you willing to work in all weather conditions?

+ Yes

+ No

08

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

Required Question