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Position Hours: 8:00 AM – 5:00 PM, Monday – Friday

General Summary

Manages daily operations of an assigned Store location, including both customer service and warehouse functions. Responsibilities include opening and closing store operations, providing in-person and phone-based customer service, processing orders and quotes, fulfilling and shipping customer orders, maintaining inventory, and ensuring the store operates efficiently according to company standards and procedures.

Store Operations & Management

+ Opens and closes the store location daily by following established checklists, including preparation of customer areas, warehouse areas, and workstations

+ Ensures all store operations are performed according to approved procedures and processes to maintain optimum customer service levels and performance standards

+ Maintains store cleanliness and professional appearance throughout business hours

+ Manages cash drawer operations and performs weekly cash deposit transactions in accordance with financial procedures

+ Maintains required job certifications by completing assigned training on schedule

Customer Service & Sales

+ Greets/assists customers promptly and professionally, in-person at the counter, over the phone and electronically.

+ Identifies and addresses customer needs by listening actively and resolving requests or problems efficiently

+ Sells products and services by recommending complementary items that benefit the customer

+ Suggests alternative products when requested items are unavailable to meet customer requirements

+ Continuously develops knowledge of products, inventory locations, customer base, and effective sales techniques

+ Participates in outbound prospecting activities by completing required monthly customer contact calls

+ Documents customer concerns and complaints according to company policy and procedure

Order Processing & Fulfillment

+ Processes customer orders accurately using the business system, from initial entry through completion

+ Prepares and submits quotes in response to customer requests (RFQs) and follows up to convert quotes into booked orders

+ Pulls stock from inventory, packages products securely, inspects for quality, and labels shipments correctly

+ Processes all required paperwork and system documentation for customer orders

+ Manufactures custom hose assemblies to customer specifications

+ Processes product returns according to RMA procedures for both cash and credit transactions

Warehouse & Inventory Management

+ Receives daily stock shipments, verifies contents, and puts away inventory in proper locations

+ Ships customer orders using appropriate carriers and schedules pickups through FedEx, UPS, and other shipping services

+ Maintains inventory accuracy by performing all required cycle counting activities

+ Monitors inventory levels and communicates replenishment needs to maintain adequate stock

Merchandising & Store Maintenance

+ Maintains current sales literature library with up-to-date product information and catalogs

+ Updates end cap displays and in-store promotional advertisements to showcase featured products and seasonal promotions

+ Ensures visual merchandising standards support sales objectives and professional store appearance

Supplemental Job Functions:

+ Other duties as assigned or requested.

Knowledge, Skills and Abilities Required:

+ High School Diploma (required).

+ Previous customer service work experience--retail environment preferred.

+ Previous experience working on a computer--MS Office and POS/Business System preferred.

+ Valid Driver’s License.

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