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Description

The Tech SME team is the bridge between tech and operations. Tech SMEs have significant knowledge and experience unique to Last Mile operations and technology. As subject-matter experts, we bridge multiple disciplines such as operations, engineering, research science, planning and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AMZL. We create and deep dive key performance metrics to measure the health of the business, applying specialized knowledge to separate signals from noise, and we develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business.

The AMZL Tech Subject Matter Expert (SME) team is seeking a Senior Program Manager, Amazon Logistics. This role is accountable for influencing business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the development and delivery of high-performance delivery tools for Operations and Transporters. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field.

Key job responsibilities

- Lead large scale programs across EU, NA and JP AMZL marketplaces ranging from short (~3 months) to long (multi-year) initiatives.

- Be the single threaded leader, coordinating across multiple stakeholders to align on technical requirements for your SME area.

- Use data to scope problems and opportunities and provide key insights to operational and technical leaders to guide resource/prioritization decisions.

- Know the operation: develop expert level knowledge in all technical and operational areas within your scope.

- Get stuck in: we work in ambiguous areas, research and work to understand what you don't know.

- Develop and implement high-quality program mechanisms to deliver industry leading change.

About the team

The Delivery Experience Tech Subject Matter Expert (SME) team bridges the gap between operators and last mile technology (LMT) teams. We have direct responsibility for EU, JP, and NA project launches and work with emerging region central teams to support WW pilot/expansions.

The team covers on-road efficiency - improving UX workflows to reduce time and cognitive effort, delivery quality - removing defect opportunities and improving the end customers experience, transporter experience - understanding pain-points and sentiment to increase engagement and tenure across our transporter pool, safety - reducing the likelihood and impact of injuries, and start/end of day processes - improving station throughput and improving the quality of under the roof transporter operations.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.